Contact EnergyAustralia Customer Service

While there is no EnergyAustralia email address for general consumer assistance, customers can get in touch with support representatives via Facebook Messenger and live chat on the company’s website. All messages and feedback can also be submitted via an online form. In case of urgent inquiries, it’s recommended to contact the company by phone.

EnergyAustralia headquarters is located in Melbourne. EnergyAustralia address for the main office is Level 33, 385 Bourke Street, Melbourne, Victoria 3000, Australia. Consumers who need to contact the company offline should direct their correspondence to the head office. If you would like to have an in-office appointment with a company representative, please make sure to book it beforehand.

EnergyAustralia support lines are open during different hours. For example, the line for residential customers is open from 8 am to 7 pm AEST while Solar Home Bundle customers can call the company between 9 am and 5 pm AEST. The support line for small business customers is open between 8 am and 6.30 pm AEST and the line for large business clients is available from 9 am to 5 pm AEST. Please note that all support services are provided only on weekdays.

To address an inquiry via the EnergyAustralia live chat you need to go to the “Help and Support” page and choose the “Chat with us online” option at the bottom of the page. To proceed, press the “Launch live chat button”. Please note that EnergyAustralia live chat agents are available Monday through Friday from 8 am to 8 pm AEST.