Montreal, Quebec
2 comments
Not resolved

Thursday i bought an external hard drive with the store's recomanded HDD and external case witch didn't work. I brought it back, they made me wait 1 hour, and then said they don't know why, and to go see a competitor of theirs to get it fixed witch i did. The competitor said that it didn't work neither so to bring it back. Store was closed when i came back. The following day, i brought it back requesting for one that works and the owner says that he doesn't know how they work and they don't have technicians. While reimbursing me, he told me to talk to this technician that was there witch i did and i explained him the situation. When I said “the store doesn't know how it works” the store owner Nabil says: “You are insulting me”. Astonished, i said i'm sorry for talking all together and i asked that if he would give me one that works, i would buy it right away, he said to come back on Monday.

Monday morning, i came back and he didn't want to offer me service saying that i called him names “*** apparently that i said” and literally kicked me out of the store.

The neighbours of that store all said the same thing: “That guys doesn't know his products”. I'm assuming hearing that by a client touched him in his hart.

I'm glad to have been able to be reimbursed but the way the guy kicked me out, i felt like garbage !

DON'T GO THERE.

By the way, this is his website www.encandepot.com

Here is his address: 1170 Begin Ville St Laurent H4R 1X1

Review about: Customer Abuse.

Review #400826 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Encan Depot?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#981852

I don't know why you have had problems with Encan Depot I bought 4 laptops 8 pc's as well as many computer parts and accesories from them and was always satisfied, on the odd occasion if something was defective or unsatisfactory Nabil exchanged it, I am not a bulk buyer I pick up parts & computers etc.for my family and friends and have always been treated politely by the owner Nabil and Lucien.

As for Lucien's competence he was the only person that was able to properly format 2 - 3Tb Hard drives that I had bought at Canada Computers, their tech couldn't do it and 5 other well known computer stores near where I live couldn't either, that is how I first got to know about that store and am now a regular customer. Lucien explained how to do certain repairs and answered my questions on PC problems that I had.

They are very friendly and considerate I always refer customers to them because of this, I have no Idea why you had this problem.If you treat people with respect you get treated the same.

JUSTICE FOR YOU
Montreal, Quebec, Canada #659087

You are absolutely right about Encan depot they made the same thing to me and many other people pretending they got a good service, they dont at all, they got a kid called lucien working as a technician, he doesent have any computer knowledge, i guess he didnt finish his first grade, and when you ask a technical question, the answer turns arround, " we dont know" ! Many stores wants to be in computer business without any knowledge or degree, this is so deceiving, before you choose to buy from any of them, you should look at the owner skills, if he is a butcher so i guess he is not in the right business to give people advices in computers. they better go sleep !!!

You May Also Like

Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more Empower Laptop - Empowerlaptop.com-A trustable motherboard supplier Empower Laptop " I own a Italian lab that deals with notebook repair, and want to find a reliable company who can supply us with good-quality motherboard of all brands. And after..." Read more Gearbest - It's only been a week and I feel robbed Gearbest "I placed an order for a mobile phone (Doogee Y6 Max 3D) after a really ok first time China phone buying experience with dealextreme.com. The worst thing they did was..." Read more The best of the Internet, the World, the Universe, GearBest! Gearbest "Without a doubt this is the best of all, I can follow my request from the purchase to the arrival in my residence, without mentioning that the website have an..." Read more Everbuying - Great website to buy the latest gadgets Everbuying "I have already ordered multiple items from the website (mostly electronics) and so far I didn't have any issues. Everything was as described. Shipment was fast and the support department..." Read more Fendi - Poor quality and customer service Fendi "I bought a pair of of sneaker in black fabric and studs Code: 8E6386SN2F06VN at South Coast Plaza California store a few months ago. After my wife wore it twice,..." Read more Ingo Money - Fees are all they are  after...the truth read Ingo Money "I have long time standing clients. And they Ingo will charge exorbitant fees for a "Mobile Check Load" They Ingo are opportunists with predatory standards to essentially fleece you upfront...and..." Read more Panty Deal - I will have to pay in order to sell PantyDeal Panty Deal "..... xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx As far as I know it..." Read more