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My complaint is not being able to talk to a live representative I've had my old gmail account for the last 15 years I know longer have the phone number associated with that account so I cannot get into that account all of my contacts all of my photos I had over 5,000 photos backed up to that Google account I cannot get into it and when it asks for verification it goes to my old phone number it doesn't give me the option to answer the security questions so I think that the Google website or whatever they are not what they say they are I'm very pissed off because I need to get into that account it has pictures of my kids it has pictures of my daughter's wedding it has over almost 6,000 photos that are backed up to that account and I cannot get into them

User's recommendation: Don't use it.

Location: Marthasville, Missouri

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