Not resolved

When I confirmed the order by telephone the ElectroZone customer service representative asked me if I was aware the item was a refurbished unit. I told him I was not aware of that, the online description did not indicate that it was a refurbished unit. Then he said the player was not actually refurbished, that it was a restocked item from a store that had gone out of business; it had never been sold to a customer, it had never been placed in service, it had not been repaired, and it was simply opened, inspected, and resealed. He said it still had the full one year manufacturer's warranty.

The unit is not as he described it. It's not in the original package; it was shipped loosely in an oversized box. There is a note from Samsung Factory Service which states; "We have refurbished Samsung Blu-ray player and tested. It's now in proper working order." The player is stamped "refurbished" inside a heat-sealed plastic wrap. On the back of the note is the 90 Day Limited Warranty statement.

Review about: Samsung Player.

Review #236131 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $197
Preferred solution Not specified

Had an Experience with ElectroZone?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and..." Read more
"I purchased A 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor..." Read more
"Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more
"...I ordered for a Christmas present from and it has a LARGE crack, it's dirty, scratched..." Read more
"Delivery co cut the love seat an left at my home did not notice until they left.... I am still working on my delivery return fee. Through our local tv..." Read more
"Vivamus aliquet elit ac nisl. Nunc nulla. Cras id dui. Praesent metus tellus, elementum eu, semper a, adipiscing nec, purus. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo...." Read more
"I ordered seat covers, a cargo area cover and Weathertech floor mats. The first problem was that when I placed my order the shipping amount was listed as $19. It..." Read more
"The item I ordered don't look like what was in the bag. This place should be out of business. I placed this order back in March the very begin and..." Read more