Contact Electronic Express Customer Service
Electronic Express Phone Numbers and Emails
- (888) 257-7500
- (888) 257-7500
- (615) 259-2031
100 OAKS MALL
OAK RIDGE, TN
SPRING HILL, TN
Electronic Express Emails:
Electronic Express Contact Information
Electronic Express Website:
Electronic Express Online Chat:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 8 am - 7 pm CST
Saturday: 9 am - 6 pm CST
Sunday: 12 pm - 6 pm CST
Monday - Saturday: 10 am - 9 pm
Sunday: 11 am - 7 pm
5308 Nolensville Pike
Nashville, TN 37211
819 S. James Campbell Blvd.
Columbia, TN 38401
1801 Beltline Rd SW, Suite 405
Decatur, AL 35601
825 Nashville Pike
Gallatin, TN 37066
213 East Main Street
Oak Ridge, TN 37830
2750 Carl T Jones Dr. SE
Huntsville, AL 35802
398 Cox Creek Pkwy
Florence, AL 35630
2819-D Wilma Rudolph Blvd
Clarksville, TN 37040
4520 Frontage Rd. NW
Cleveland, TN 37312
2020 N. Jackson St.
Tullahoma, TN 37388
5108 Old Hickory Blvd.
Hermitage, TN 37076
How to contact Electronic Express
Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges
Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.
Warranty, returns, refunds, and exchanges
Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.
When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.
If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.
Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.
Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.
For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.
While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.
Shipping and delivery
Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.
You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.
The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.
Charges, payments, and billing
For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.
Summary of Electronic Express Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Electronic Express Customer Service?
- “I need a copy of my receipt for a tv I purchased from you”
Electronic Express is ranked 819 out of 1937 in Appliances and Electronics category
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