Electronic Express Phone Numbers and Emails

Toll-Free Number:

  • (888) 257-7500

Customer Service:

  • (888) 257-7500
  • (615) 259-2031
  • (615) 297-1000
    100 OAKS MALL
  • (931) 648-3029
    CLARKSVILLE, TN
  • (423) 476-4426
    CLEVELAND, TN
  • (931) 381-7811
    COLUMBIA, TN
  • (931) 372-2332
    COOKEVILLE, TN
  • (615) 370-8650
    COOL SPRINGS
  • (256) 580-8155
    DECATUR, AL
  • (256) 980-6194
    FLORENCE, AL
  • (615) 206-9102
    GALLATIN, TN
  • (615) 846-1208
    HERMITAGE, TN
  • (423) 551-4710
    HIXSON, TN
  • (256) 585-2755
    HUNTSVILLE, AL
  • (615) 217-7444
    MURFREESBORO, TN
  • (615) 445-4565
    NOLENSVILLE PIKE
  • (865) 482-1614
    OAK RIDGE, TN
  • (615) 851-0346
    RIVERGATE MARKETPLACE
  • (931) 489-9090
    SPRING HILL, TN
  • (931) 461-7000
    TULLAHOMA, TN

Electronic Express Emails:

Customer Service
General Info
Sales/ Reservations
More phone numbers and emails Less phone numbers and emails

Electronic Express Contact Information

Electronic Express Website:

Electronic Express Online Chat:

Corporate Office Address:

Electronic Express
418 Harding Industrial Dr
Nashville, Tennessee 37211
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8 am - 7 pm CST

Saturday: 9 am - 6 pm CST

Sunday: 12 pm - 6 pm CST


Store Hours:

Monday - Saturday: 10 am - 9 pm

Sunday: 11 am - 7 pm


Store Locations:

5308 Nolensville Pike

Nashville, TN 37211


819 S. James Campbell Blvd.

Columbia, TN 38401


1801 Beltline Rd SW, Suite 405

Decatur, AL 35601


825 Nashville Pike

Gallatin, TN 37066


213 East Main Street

Oak Ridge, TN 37830


2750 Carl T Jones Dr. SE

Huntsville, AL 35802


398 Cox Creek Pkwy

Florence, AL 35630


2819-D Wilma Rudolph Blvd

Clarksville, TN 37040


4520 Frontage Rd. NW

Cleveland, TN 37312


2020 N. Jackson St.

Tullahoma, TN 37388


5108 Old Hickory Blvd.

Hermitage, TN 37076



Edit Business Info

How to contact Electronic Express

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.

Installation

If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information

Electronic Express Rating Based on 1 Reviews

Rating details

1.0
more details
Product or Service Quality
Customer service
Value for money
Location

Rating stats

Rating trend

Summary of Electronic Express Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Electronic Express Customer Service?

Other Question:

  • “I need a copy of my receipt for a tv I purchased from you”

About

Top Electronic Express Services

Customer Care

Electronic Express reviews and complaints

Electronic Express is ranked 819 out of 1937 in Appliances and Electronics category

Edit Description

Compare Electronic Express To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Best Buy
3950 reviews
1.8
Lg Electronics
1292 reviews
1.5
Hhgregg
1117 reviews
1.8
Write a review
Do you have something to say about Electronic Express? What happened? What can we help you with?
Submit review Don't show this popup