Electric Fireplaces Direct Phone Numbers and Emails

Toll-Free Number:

  • (866) 966-1122
Send Message

Customer Service:

  • (888) 867-6056
    Damage Inquiries
  • (877) 430-0703
    Post-Purchase Support
  • (256) 765-2171

Electric Fireplaces Direct Emails:

Customer Service
Damages, Post-Purchase Support, Returns
General Info
Press Inquiries
Sales/ Reservations
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Electric Fireplaces Direct Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Electric Fireplaces Direct Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Electric Fireplaces Direct is 8669661122. 50% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Thursday and Monday.

  • Be prepared for the call as Electric Fireplaces Direct may ask you for the following information to identify you as a customer: email, phone number or address.

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PissedConsumer Club

Contact Information

Electric Fireplaces Direct Website:

Electric Fireplaces Direct Help Center:

Corporate Office Address:

Electric Fireplaces Direct c/o Net Direct Merchants
217 N Seminary St
Florence, Alabama 35630
United States

Other Info (opening hours):

8am-7pm CST Monday-Thursday • 8am-5pm CST Friday • 10am-3pm CST Saturday

More contact details


(888) 867-1173

Electric Fireplaces Direct Rating Based on 6 Reviews

Rating details

more details
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Style and Design

Rating stats

Rating trend

Summary of Electric Fireplaces Direct Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Electric Fireplaces Direct?

Return/ Replace Question:

  • “My fireplace wont turn on”
  • “My fireplace does not put out the heat that it should”

Shipping and Delivery Question:

  • “Did not receive the firecracker sound system with my irder”

Activation/ Cancellation Question:

  • “Cancel my order”

Request for Information Question:

  • “Inquiring about a remote control”

Other Question:

  • “Checing in order”



Electric Fireplaces Direct is an online store that sells fireplace mantel packages, wall mount fireplaces, and freestanding electric fireplaces from such well-known manufacturers as ClassicFlame, Dimplex, Duraflame, ChimneyFree, Burley and Napoleon. Among the company's products are also high quality electric grills. At Electric Fireplace Direct it is possible to find various kinds of electric grills from the brands including Dimplex, Outdoor GreatRoom, Kenyon and Electri-Chef. Their online shopping platform has a very user friendly interface that allows to search easily for a fireplace or electric grill. The search for a fireplace can be done by its manufacturer, price range, mantel finish, overall mantel width or overall mantel height. The company offers free shipping on all of its electric fireplaces to the continental U.S. The purchase is usually tax-free, only Alabama and Colorado residents pay sales tax.

Electric Fireplaces Direct reviews and complaints

Electric Fireplaces Direct is ranked 5 out of 66 in Chimneys and Fireplaces category

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