Elder Beerman - ElerBeerman-BonTon

1 of 2 Elder Beerman reviews

returns

DON'T WASTE YOUR TIME OR MONEY. After receiving merchandise that was repackaged in a mailing envelope to disguise a VERY damaged carton, upon further inspection, there were TWO orange labels indicating there were parts missing.

Customer service would not send a shipper to pickup merchandise. USPS refused to accept package as I received it. Customer service Rep agreed to credit my account an additional $15.00 for time, mileage and packaging materials needed to return merchandise.

Three phone calls/emails later....and 6 weeks later, they have reneged on their initial communication to insure customer satisfaction.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Customer service
Exchange, Refund and Cancellation Policy
Staff
Value for money

Reason of review:
Poor customer service
Preferred solution:
issue additional $15.00 credit as promised/discussed
Product or service
Cuisinart
Review category
Auctions and Internet Stores
review #888265

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