Canton, Ohio
0 comments
Not resolved

returns

DON'T WASTE YOUR TIME OR MONEY. After receiving merchandise that was repackaged in a mailing envelope to disguise a VERY damaged carton, upon further inspection, there were TWO orange labels indicating there were parts missing.

Customer service would not send a shipper to pickup merchandise. USPS refused to accept package as I received it. Customer service Rep agreed to credit my account an additional $15.00 for time, mileage and packaging materials needed to return merchandise.

Three phone calls/emails later....and 6 weeks later, they have reneged on their initial communication to insure customer satisfaction.

Review about: Cuisinart.

Review #888265 is a subjective opinion of a user.

1.4
Customer service
Value for money
Exchange, Refund and Cancellation Policy
Staff
Price Affordability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution issue additional $15.00 credit as promised/discussed

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