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Contact Elastic Customer Service

Elastic Phone Numbers and Emails

Toll-Free Number:

  • (888) 225-0080
Call customer service
Send Message

Legal:

  • (844) 200-9028
    Privacy Inquiries

Elastic Emails:

Customer Service
Legal
Privacy Inquiries
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How to Contact Elastic Customer Service?

Most Popular Number:

(888) 225-0080
Total calls: 120 Issues resolved: 13 Last call: May 20, 2025
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PissedConsumer Reporter

The Elastic customer service phone number is (888) 225-0080. This toll-free number is designed to provide assistance to clients who may have questions or need support with their Elastic products or services. The hours of operation for this contact are from Monday through Friday, 8 AM to 10 PM Eastern Time. On weekends, the phone line is available from 9 AM to 6 PM Eastern Time. The Elastic support team is committed to providing prompt and helpful assistance to address any issues or inquiries you may have.

Elastic Customer Service can be reached via email at support@elastic.com, catering to clients who favor written communication over phone conversations. Although email responses may not be as immediate as phone support, this method offers the advantage of documenting concerns and receiving comprehensive responses at the customer's convenience. To optimize the support experience, it's beneficial to provide detailed information regarding the issue at hand, including error messages, prior troubleshooting steps, and pertinent details about the Elastic setup. By doing so, clients enable the Elastic Email team to deliver accurate and tailored assistance, enhancing the overall problem-solving process.

Clients who favor contacting Elastic support via their website can access the support page, which serves as a comprehensive support hub. This resourceful platform features a search function for articles, technical documentation, and a ticket submission option for direct assistance from the support team. The support hub is meticulously designed to function as a one-stop resource, facilitating answers to common inquiries and enabling ticket submission for more intricate issues. When submitting a ticket, it's crucial to provide a thorough description of the problem, including error messages, attempted troubleshooting steps, and specific details about the Elastic Headquarters setup.

The Elastic headquarters is located at 4030 Smith Road, Cincinnati, Ohio 45209, United States. This address serves as the central hub for Elastic's operations, including research and development, product management, and customer support. If you have any physical correspondence or need to visit the headquarters for any reason, this is the address you should use. However, for most customer service inquiries, it's recommended to use the phone number, email address, or support ticket submission options available online. These digital methods are designed to provide efficient and prompt support, allowing you to get the Elastic Customer Service help you need without the need for a physical visit.

Elastic Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Elastic is 8882250080. 98% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 15 seconds.

  • Be prepared for the call as Elastic may ask you for the following information to identify you as a customer: phone number, first and last name or tin.

View full overview ›
PissedConsumer Club

Contact Information

Elastic Website:

Elastic Help Center:

Corporate Office Address:

Elastic
4030 Smith Road,
Cincinnati, Ohio 45209
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 10:00pm (Eastern Time)

Saturday - Sunday: 9:00am - 6:00pm (Eastern Time)


Payment Address:

Republic Bank & Trust Company

Elastic Payment Processing

PO Box 950276

Louisville, KY 40295

More contact details

Fax:

+1 (866) 766-8160

Elastic Rating Based on 6 Reviews

Rating details

4.2
more details
Discounts and Special Offers
Billing Practices
Website
Product or Service Quality

Rating stats

Rating trend

How Good is Elastic's Customer Service?

Victoria J Ahr
Victoria J Ahr
Feels Satisfied | Sep 30, 2023

Great!!! Just needed to make an extra payment

Read full quote
John C Yrl
John C Yrl
Feels Disappointed | May 03, 2023

I never had a problem before getting a hold of anyone. Hope this doesn’t affect my account.

Read full quote
Liza C Ohj
Liza C Ohj
Feels Satisfied | Nov 20, 2022

My overall experience with customer service was excellent.

Read full quote

Summary of Elastic Customer Service Calls

123 TOTAL
CALLS
00:15 AVG CALL
DURATION
37% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Elastic?

Payments and Charges Question:

  • “Auto payment disconnect”
  • “About payment”
  • “Change payment date”

Account Question:

  • “I can’t log on to my account”
  • “To get my balance”
  • “Check account”

Request for Information Question:

  • “Concerning my payment”
  • “I need to ask them about my payment”
  • “Confirm identity”

Product/ Service Question:

  • “Loan questions”
  • “I had a stroke and am not working at the moment and would like to discuss some type of deferred payment options.”
  • “Loan”

Shipping and Delivery Question:

  • “Haven't received my cash advance deposit”
  • “Where is money you took out of my account”
  • “Did not receive 1500 deposit”

Staff Question:

  • “Customer service”
  • “I am not a pissed customer i received excellent service regarding my loan”

Employment Question:

  • “Pay off”
  • “Number change, and loss of employment”

Return/ Replace Question:

  • “Need to change my personal info”

Activation/ Cancellation Question:

  • “Cancel transaction”

Website/ Application Question:

  • “Placed Applications never received anything”

Other Question:

  • “Advance”
  • “Talk to agent”
  • “Official”

Compare Elastic Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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