Elan Financial Services - Lack of knowledge, poor and unprofessional customer service, bad attitude
Be careful to use the Fidelity 2% cash back credit card that Elan handles. It's horrible.
They issue PIN without my prior permission and say there's no way to remove it from my account. Representatives are not only unprofessional but also have bad attitudes. It looks to me the Elan is so called mom and pop shop that is run by family business way.
It really does.
I think I'm kinda lucky to know that before getting actual trouble with them like reimbursement or stop payment, etc. I'll never use this card until Fidelity switches its credit card handler to other company.
Reason of review: Poor customer service.
Preferred solution: Please do not handle Fidelity credit card. Let them find another card company..
Elan Financial Services Cons: Horrible customer service, Lack of professional knowledge.
Location: Lake Zurich, Illinois
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Elan sucks what a bunch of crooked a$$wipes