Not resolved

I Purchased a leather recliner set from El Dorado, and within 6 months it peeling and spotting, It looks like the leather has a very thin layer of outer skin.I paid $ 1,400.00 for the item.

I have tried to contact them but cannot get a direct email for warranty dept only a general email address which seems to be going nowhere. The furniture is overseas as I shipped it to my villa and it costs me freight and duty to get it here. I want to be contacted by El Dorado to have this rectified.

I was told it was their best selling Recliner set.I had purchased over $20,000.00 in furniture for my overseas client at the same time.

Review about: 100759957.

I liked: Salesman.

I didn't like: Poor quality of failing furniture.

Review #1009814 is a subjective opinion of a user.

2.3
Diversity of Products or Services
Style and Design
Reliability
Value for money
Staff
Customer service
Warranty
Price Affordability
Product or Service Quality
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Delivery Service
Reason of Review / Monetary Loss Warranty issue / $2500
Preferred solution Let the company propose a solution

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El_Dorado_Furniture4200
El Dorado Furniture Verified Representative
Greetings, and thank you for your feedback. We apologize in regards to your experience. El Dorado Furniture goes to great lengths to WOW every customer, every time. We would like to learn more about your case. Please send us an email with your contact name, information and further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email. Please use the special code, EDF022117, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

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