Plano, Texas
4.5K views 31 comments
Not resolved

I am so angry!I signed up with eharmony for the 3 month subscription and they just auto-renewed my membership which 1.

I didn't want and 2. they have no option for a refund after they auto-renew your membership! I find this to be very shady business practices as they make it seem like there is a refund option, however once they auto-renew YOUR account they don't even give you a 3 day trial period to cancel!

This is unacceptable and more people should know about this before signing up- that in fact you cant undo an auto-renew..

a trustworthy business practice would be to extend the same 3 day cancellation trial period they make available when signing up apply to ANY and ALL charges that they make to their customers accounts. I am filing a dispute with my bank as well as the BBB. I cant sit back and let this happen to me.

It's just not fair.I didn't want a renewal and thats all there is to it.

Review about: Trial Membership.

Review #331833 is a subjective opinion of a user.

PRODUCT OR SERVICE
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Reason of Review / Monetary Loss Not specified / $134
Preferred solution Not specified

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Anonymous
#1162066
eHarmony has done the same thing to me!
They have a terrible way of doing business.
I wouldn't even call it business, more like straight out theft.
Anonymous
#1116664
yes, it is.
it is the worst company that doing that
Spread The Word
#1078167
I as well have been scamed by this site and one other one to. the only thing you can do is cancel your card and request a new one with new number. they tell you one price and you can quit at any time then you find out that isnt the case at all. I have researched many dating sites since this has happened and found out that there all scams to get your money, if not you will meet someone whos says they love you and give you a sob story and you fall for it then they start asking for money or they want you to cash bad checks for them. so be carefull there all fake
Anonymous
#1022241
How on EARTH can we defend ourselves from this?! They won't refund my $39 and they WON'T even LET me quit UNTIL I pay another $80+!!! Then I can quit, after I pay for a year for NOTHING!!
Their website/app are flawed, they do NOT let you easily look through your communications and their Match 'chemistry system' is a non existent JOKE!!!!!
This website is about only one thing: Epic marketing to make you think a scam is a legit service.
I feel like an *** for not seeing it until now!!!!!
Anonymous
#974536
Also caught out by the auto-renew garbage. Just before I cancelled my membership 12 months ago I ensured I unticked the auto-renew button. Sure enough I was still charged out of the blue. Sooo angry! I really can not afford this.
I tried to call e-harmony, no help. My bank is being hopeless about a charge back so I cancelled the credit card in the end.
NEVER, EVER use this crappy site. Hope they get sued!
Anonymous
to Anonymous #989793
How did you call r o cancel?
Roz
Same problem with eHarmony. I deliberately closed my automatic renewal after a week of a three month subscription. Then guess what they have taken another three months
Mosur
West Sussex, England, United Kingdom #947417
This is the shadiest dating website ever
Haven't heard anything from them and haven't logged in since cancelling in April 2014, to then be charged from January 2015 for auto renew
They no claim they have no record of my cancellation.
The customer service team cannot help you and are robotic drones who repeat scripted lines over and over
Warning to future subscribers
Anonymous
Alameda, California, United States #929408
Same problem, called my bank and let them know the situation. Will be a chargeback...should have refunded when i requested eharmony, now youll have to pay penalties as well
pinkpanther
Port Coquitlam, British Columbia, Canada #872982
Same situation happe ned to me! i called eharmoney and was told there was nothing they would do for me. All i did was call paypal since thats how i paid for my subscription and the money has been placed back in my account. I will no longer be using or recomending there website since they have poor customer service.

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