London, London
0 comments
Not resolved

I bought a fitbit alta from this company it arrived faulty.I emailed them the very same day expecting they would respond immediately and offer to replace.

But noooo they waited days before answering then wanted a video. I complied with everything. They said they would send a courier to collect days later no courier and no response from eglobal. I filed a complaint with paypal and won but was instructed by paypal to return the faulty goods to eglobals address in CHINA !!

I had to pay to ship a non working item (at my expense breaching my consumer rights) to China with tracking.

Cost me almost £10 to do this and eglobal refuse to refund me.They said it was because I involved paypal.

Review about: Fitbit Alta.

I didn't like: Would not refund or exchange faulty product.

Review #949744 is a subjective opinion of a user.

1.0
Customer service
Diversity of Products or Services
Product or Service Quality
Website
Price Affordability
Staff
Value for money
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Damaged or defective / $11
Preferred solution Full refund

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