Edreams - Robbers

47 of 170 Edreams reviews

I booked 6 flights for my sisters hen weekend but 9 hours due to flying i recieve a message in there edreams app on phone says sorry for inconvenience flights been cancelled as it was two in morning I couldn't contact them or Ryan air as closed I managed get through at 8 to be told flights had not been cancelled she said you are at airport I said No I'm not after reading that message I didn't risk being stranded at airport I am demanding a refund

I think it's disgusting way been treated by edreams I rang over 50 times to be told it's not there app when quite clearly it is

This review is a subjective opinion of a user.
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Additional Fees
Product or Service Quality
Insurance Quality
Exchange, Refund and Cancellation Policy
Value for money
Number of Destinations
Customer service
Price Affordability
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Quality
    • Cancelled my booking without notifying me
    • Scam
    • Lack of human customer service
    • Non active e-mails
    • Refund policy
    • Wrong booking information
    • Price deception

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Travel Agencies
review #856493
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47 of 170 Edreams reviews

May 30, 2016 #1166381 Barcelona, Catalonia, Spain

Edreams verified representative

Dear Customer,
Thanks for contacting eDreams through Pissed Consumer.
We are very sorry if you have not seen or received the confirmation e-mail and the whole case turned into that unpleasant experience.
From this Customer Care Team, we would like to check your case and help you as expected.
Can you please update this review and provide us your booking code?
We hope to be hearing from you soon. Kind regards, Lucy - eDreams Customer Care Team -

0 0 Reply

May 30, 2016 #1166480 Evesham, England, United Kingdom

bookin ref num 1867591704 I want this matter investigated as to why I was tricked into thinking flights was cancelled when was not.

0 0 Reply
fuck you eDreams

May 31, 2016 #1166745 Madrid, Madrid, Spain

you suck eDreams, I give your company another year before it implodes entirely due to all of your deceptive advertising practices.
burn as slow as you can in the deepest part of ***.

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