Edreams - Overcharged for flight

17 of 170 Edreams reviews

I recently booked a Jetstar flight on eDreams.com. They sent me an email confirmation that said "The total cost of your reservation is $442.22. The details of the amounts charged to your card are shown below:

- Jetstar: $413.19

- eDreams: $28.58

This ticket has been converted from the airline's currency in order to display it in your local currency ($).

Finally, when I checked the charges posted to my credit card, what was actually charged to my card was:

-Jetstar: $430.77

-eDreams: $28.58

When I call them to speak about this issue, they put me on hold and quietly hang up.

Booking Reference: HEBVXW.

All I need is for them to refund the extra amount that was charged to me because I booked the flight through their website and it is their responsibility to make sure I am not overcharged after quoting me a certain price.

This review is a subjective opinion of a user.
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Reason of review:
Pricing issue
Preferred solution:
Price reduction
Monetary loss:
Product or service
Review category
Travel Agencies
review #942382
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17 of 170 Edreams reviews

Nov 01, 2016 #1235097 Nelson, British Columbia, Canada

This is how they make millions, I ws shown a total, and a press here to pay, gave all my details and then up comes this new
overcharged price? HUH? When I complained they said it was clearly stated they had a fee for booking. I didn't see it. Nobody would see it, the list of complaints about these people reaches around the world. stay away. scammers.

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