EDreams Premium Service provides misleading information just to steal money
Update added by user Jan 08, 2016
Loss of money was actually £ 87.68 (ca $127.32) as of today.
Original review posted by user Jan 08, 2016
I want to report the very misleading eDreams website which doesn't say whether the flight fare they're selling is refundable/modifiable or not. Then they offer you to buy a Premium Service which says you can change/cancel bookings for free (excluded operators charges) even when the fare doesn't actually allow changes/cancellations on the operator site (but eDreams doesn't say whether the operator allows this or not until you receive the booking confirmation).
The customer service has also been very rude repeating the that it's because of the flight operator that the flight can't be changed not their fault and telling me that I don't understand.
At the same time IBERIA obviously says that the flight can't be changed and I need to call eDreams who actually sold the flight.
eDreams Reference Number: 1452067885
IBERIA Booking reference: 33T3V9
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
What I disliked
- Wrong booking information
- Wrong booking info
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Edreams Flights Cancellation Policy
- Review category
- Travel Agencies