Contact Edmond Music Customer Service

Return authorizations granted will be at the customer's expense, and must be done within 3 days upon receiving the item. Please purchase delivery confirmation and insurance for any items authorized for return, as items damaged or lost in shipping will not be credited. Any unauthorized returns will not be accepted. All returns must be accompanied by the following. Be in the original packaging complete with all materials and accessories such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument. Include a return authorization number. Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or other materials.

To read more: https://www.edmondmusicinc.com/t-returns.aspx

To read more: https://www.edmondmusicinc.com/t-shipping.aspx

Thank The User of Website for visiting Edmond Music (www.edmondmusicinc.com). Edmond Music appreciate the opportunity to interact with The Client on the Internet and are committed to protecting and safeguarding The User's privacy. The purpose of this Privacy Statement is to inform The User of Website about the types of information Website might collect about The Client when The User of company services visit Edmond Music's' Site, how The Company may use that information and whether www.edmondmusicinc.com disclose that information to anyone. Any information Edmond Music collect on Edmond Music's' Site generally falls into the Personally Identifiable Information category. Personally Identifiable Information: This refers to information that lets www.edmondmusicinc.com know specifically who The User of company services are. In general, The User of Website can visit Edmond Music's' Site without telling Edmond Music who The User are or revealing any Personally Identifiable Information. Ordering - When The Client of Edmond Music place an order for products or services, Edmond Music collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information).

To read more: https://www.edmondmusicinc.com/t-privacy.aspx

The Company accept: Visa, MasterCard, Discover, and PayPal. Edmond Music require the items to ship to a confirmed and verified address. The Customer may also pay upon pick up if The Client of Edmond Music reside in the area. For most items Edmond Music ship via UPS Ground however smaller items often ship USPS Priority Mail and in few instance such as strings The Customer's item may ship First Class Mail. All items shipped are insured for the amount of the purchase. UPS cannot deliver to a APO, FPO or PO Box. Shipping cost abroad can be expensive and the buyer is responsible for all import taxes, duties and any other associated cost. Tracking information for UPS and USPS is sent when www.edmondmusicinc.com ship. On occasion the system does glich and if The User contact www.edmondmusicinc.com Edmond Music will be happy to forward the tracking number. USPS website does not update with tracking information so be patient using their interface.

To read more: https://www.edmondmusicinc.com/t-faq.aspx