Contact ed2go Customer Service

For detailed customer service inquiries, use written communication by sending a letter to the following ed2go email: ed2go.support@cengage.com. This channel of communication is suitable for account concerns, technical support, and general questions about the company and its education services. To expedite the response process, include the course name or student ID in the body of the letter.

The ed2go hours for customer support are Monday through Friday from 9 a.m. to 8 p.m. EST. To avoid a longer wait for a manager on the phone line, call during non-peak times, which are usually between 9 a.m. and 11 a.m. and between 2 p.m. and 4 p.m. We recommend rechecking the company’s schedule as it may change over time. You can do this by contacting the company via email.

If you prefer online communication, the company provides such an option on its website. Once on the home page, you can use an online chat option accessible in the lower-right corner. Just click on it, fill out all the necessary fields, and click on the “Start the chat” button. If you have an inquiry that doesn’t require immediate resolution, follow “Help” in the “Resources” block at the bottom menu and fill out a contact form on the right.