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I had my vehicle taken into the dealership in Lebanon Mo to have a simple transmission programmed a week ago . Said could be done that Friday .

But it wasnt done but thats understandable . But called Monday couldnt reach the service dept . Called Tuesday, still couldnt ! Emailed the service manager, no return email nor a return call leaving my phone number for four days in a row.

Finally, called the regional service manager and got a call a day later. Now I finally got a return call a week later by me calling the local service manager.

After no call from the dealership as to say my car was done. Poor communication with me as the consumer.

User's recommendation: Communicate with your customers and keep them informed .

Location: Sunrise Beach, Missouri

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