Contact eCornell Customer Service

Multiple emails are available to consult specific company departments. Consumers with general questions or concerns can contact eCornell’s customer service at ec_helpdesk@cornell.edu. To learn about corporate or enterprise programs, use ec_clientenrollment@cornell.edu. Those consulting the human resources department for job-related inquiries can email ecornellhr@cornell.edu during working hours. For marketing and distribution partnerships, submit a request to partnerships@ecornell.com. The eCornell email, media-relations@ecornell.com, is for press and media-related inquiries. Lastly, those seeking general information about the company's services and policies can contact info@cornell.edu. Sending a letter to eCornell at 950 Danby Rd. Suite 150, Ithaca, New York 14850, United States, is also an option for written communication, best for confidential and sensitive issues.

The company's general operational hours are from 9:00 AM to 6:00 PM ET, Monday through Friday. Those consulting the customer service team via the eCornell chat can reach out from 8:00 AM to 6:00 PM ET, Monday through Friday. When doing so, they must provide all the relevant details concerning their issue to ensure better assistance. Those consulting outside working hours can email the agent. However, its response will only be within the mentioned hours. Hence, for efficient assistance outside office times, the best option is to browse the self-help information on the company website.

Initiating a live chat with the support agent is the best option for consultation via the eCornell website. Users can do so by clicking the chat bubble in the corner of the homepage during the mentioned hours. Those with general questions concerning enrollment, pricing, certificates, and courses can browse the FAQs for quick self-help. The website also features a knowledge base that allows users to resolve many common issues themselves without needing to contact the Help Desk.