Contact EcoFlow Customer Service
How to Reach a Person at EcoFlow
Verified Contact Information
Toll-Free Number:
-
1-800-368-8604
Customer Service:
support@ecoflow.com
For All Customers and Kickstarter Backers
support.jp@ecoflow.com
For Customers Locate in Japan
influencer@ecoflow.com
For YouTube,Tiktok Influencers Collaboration
Legal:
Media:
Sales/ Reservations:
EcoFlow Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular EcoFlow Phone Number
1 (800) 368-8604
Average Calls duration
1 minute
Most Popular EcoFlow Email Address
support@ecoflow.com
Issue Resolution Rate
Medium (40% reported full resolution)
EcoFlow Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
EcoFlow Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular EcoFlow Phone Number | 1 (800) 368-8604 |
| Average Calls duration | 1 minute |
| Most Popular EcoFlow Email Address | support@ecoflow.com |
| Issue Resolution Rate | Medium (40% reported full resolution) |
| EcoFlow Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Prepare before the call to EcoFlow | First and last name |
Contact Information
EcoFlow Website:
EcoFlow Help Center:
Corporate Office Address:
Ecoflow Technology Inc.
Fl. 20, Unit B, Building 7, Guojichuangxingusanqi, Dashi No,1 Road, Nanshan District
Shenzhen,
Guangdong
China
Other Info (opening hours):
Customer Servie Hours:
Monday - Friday: 9:00am - 9:00pm (EST)
Online Service Hours:
Monday - Friday: 10:00am - 6:00pm(EST)
Summary of EcoFlow Customer Service Calls
18
TOTAL
CALLS
CALLS
00:45
AVG CALL
DURATION
DURATION
40%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call EcoFlow?
Request for Information Question:
- “Question about my unit”
- “Looking for manufacturing ID on smart home panel 3”
- “Need information”
Product/ Service Question:
- “Product inquiry”
- “Still havent received 5 kwh battery ordered on July 21st”
Payments and Charges Question:
- “Eco flow not charging”
Shipping and Delivery Question:
- “Order not delivered”
Other Question:
- “Talk”
- “Suport”
- “Open on Problem”
Compare EcoFlow Customer Service To
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EcoFlow