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Contact eClinicalWorks Customer Service

eClinicalWorks Phone Numbers and Emails

Customer Service Number:

  • (508) 475-0450
    Customer Service and Third-party, Non-customer Inquiries
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Media:

  • (508) 616-0348

Sales/ Reservations:

  • (508) 836-2700

eClinicalWorks Emails:

Customer Service
Patients
General Info
Third-party, Non-customer Inquiries
Legal
Privacy Inquiries
Media
Sales/ Reservations
Technical Support
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How to Contact eClinicalWorks?

Most Popular Number:

(508) 475-0450
Customer Service and Third-party, Non-customer Inquiries
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PissedConsumer Reporter

The eClinicalWorks support number is 1-508-475-0450. You can call this helpline for general information about the company and the services it provides. The customer care advisor will assist with managing your account, answer questions about pricing, explain the program's benefits, and help you solve your issues. You can also call this number whenever you need help finding a dental, vision, behavioral health, or urgent care specialist. The Sales Department representatives are available at 1-508-836-2700. You can use this eClinicalWorks phone number to discuss marketing-related matters and partnership opportunities. If you experience difficulties accessing the website, call 1-866-888-6929 to report the problem. To contact the PR Team on media inquiries, dial 1-508-616-0348.

The eClinicalWorks email to get in touch with the customer service team is help@healow.com. You can send your concerns and information requests to this address, and the customer care agent will contact you to answer your questions, explain the details, and help you solve your issue as soon as they study your matter. If you are not an eClinicalWorks customer and have a general inquiry or concern, email the company's representatives at noncustomerinquiries@eclinicalworks.com. The Sales Team is available at sales@eclinicalworks.com for marketing-related matters. The eClinicalWorks contact for website accessibility feedback is accessibility@eclinicalworks.com. The Request for Proposal can be sent to RFP@eclinicalworks.com. To reach the PR Team, write to pr@eclinicalworks.com.

The eClinicalWorks headquarters mailing address is eClinicalWorks, LLC, 2, Technology Drive, Westborough, Massachusetts 01581-1727, United States. You can also contact official representatives at the corporate office in California at 7011 Koll Center Pkwy, Pleasanton, CA 94566, United States. You can send official notices, requests, and other documentation to this office. The eClinicalWorks customer support team is also available at this address for clients' concerns, complaints, or suggestions. The Privacy Policy questions and Data Protection requests can be sent to the Data Protection Officer at this office. Another eClinicalWorks office is located in New York at 140 Broadway, 50th Floor, New York, NY 10005, United States.

You can reach eClinicalWorks customer service by phone within regular business hours: Monday to Friday from 9 a.m. to 5 p.m. ET. If you prefer online communication, you can contact eClinicalWorks support via live chat or send a direct message via social media. They will usually respond within several business hours. Alternatively, you can email your inquiry to the Help Center team or complete an online form. The response time may vary from 2 hours to one business day. You can also visit the Support Portal whenever convenient. If your issue is not time-sensitive, mail it to the eClinicalWorks corporate office by post for the official written response.

eClinicalWorks Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call eClinicalWorks is 5084750450. 88% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Thursday and Tuesday. The average call time is 1 minute.

  • People call eClinicalWorks mainly because of account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

eClinicalWorks Website:

eClinicalWorks Help Center:

Corporate Office Address:

eClinicalWorks, LLC
2, Technology Drive
Westborough, Massachusetts 01581-1727
United States

Other Info (opening hours):

Other Locations:
New York

140 Broadway 50th Floor,

New York, NY 10005, US

Alpharetta

555 North Point Center East,

Alpharetta, GA 30022, US

Chicago

8600 W. Bryn Mawr Ave.,

Chicago, IL 60631, US

Pleasanton

7011 Koll Center Parkway Suite 230,

Pleasanton, CA 94566, US

Austin

9606 N Mopac Expy #100,

Austin, TX 78759, USA

More contact details

Fax:

+1(508) 836-4466

eClinicalWorks Rating Based on 2 Reviews

Rating details

1.0
more details
Customer service
Price Affordability
Value for money
Diversity of Products or Services

Rating stats

Rating trend

Summary of eClinicalWorks Customer Service Calls

8 TOTAL
CALLS
01:16 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eClinicalWorks?

Account Question:

  • “Received an error trying to login that said contact Cust svc”
  • “Account has numerous problems”
  • “My account is locked”

Payments and Charges Question:

  • “Billing questions”

Other Question:

  • “Medical records”
  • “Software issue”

About

Summary

eClinicalWorks is a privately-held company which specializes in ambulatory healthcare IT solutions. It was founded by Girish Kumar Navani in 1999. The headquarters is based in Westborough, Massachusetts, United States. eClinicalWorks serves physician practices, health centers, hospitals, and departments of health and convenient care clinics worldwide. The company offers the following products and services: electronic health records, population health management, patient engagement, and revenue cycle management. The plans are EHR Only, EHR with Practice Management, and Revenue Cycle Management. Customers can schedule a product free demonstration by email. eClinicalWorks focuses on long term relationships. Support is provided 24/7. The company accepts credit cards.

eClinicalWorks reviews and complaints

eClinicalWorks is ranked 1177 out of 9006 in Software category

Compare eClinicalWorks Customer Service To

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