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Contact Ecko Customer Service

Ecko Phone Numbers and Emails

Toll-Free Number:

  • (855) 765-0042
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Ecko Emails:

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How to Contact Ecko?

Most Popular Number:

(855) 765-0042
Total calls: 57 Last call: Feb 6, 2025
author avatar
PissedConsumer Reporter

Ecko customer service phone number is 855-765-0042. Call this line if you have issues with shipping and delivery, need assistance with order management or payment, or simply would like to get information about product availability and current discounts and special offers.
The longest wait times are usually on Thursday, so avoid calling Ecko customer support on this day.

Ecko email address for customer service is customerservice@ecko.com. If you are having trouble navigating Ecko website, please contact tech support at accessibility@psychobunny.com.
To contact the corporate PR department and send a press inquiry, please drop a message at eckosocial@iconixbrand.com.
If you are a legal expert who needs to reach out to the legal department, send an email to privacy@ecko.com (for privacy inquiries) or ipagent@ecko.com (for all other inquiries).

The brand headquarters is located in Quebec. Ecko address is 8585 Cavendish, Saint-Laurent, Quebec H4T 1M8, Canada. Besides its main location, the company also has a division in Arizona. The address for the US office is 7800 W Arrowhead, Towne Center, Glendale, Arizona 85308, United States.

Ecko customer service is available during normal business hours, and there are plenty of ways to reach out to the support department. You can contact Ecko by phone, email or via the website. Please note that there might be changes in the operation hours during big holidays such as Thanksgiving, Christmas, New Year’s Day, and others.

Instead of sending an email, you can submit a message via Ecko website. To send an online inquiry, please click the “Contact Us” hyperlink at the bottom of the page. Afterward, fill out a short form that has only three fields to fulfill: your name, email, and the reason for your inquiry. After you submit the message, one of the customer service representatives will contact you back.

Ecko Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Ecko is 8557650042.

  • The longest wait times are on Thursday, while the shortest are on Sunday and Wednesday. The average call time is 11 seconds.

  • People call Ecko mainly because of product/ service, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Ecko Website:

Ecko Help Center:

Corporate Office Address:

Ecko Unltd.
8585 Cavendish
Saint-Laurent, Quebec H4T 1M8
Canada

Other Info (opening hours):

Other Location:

7800 W Arrowhead

Towne Center,

Glendale,

Arizona 85308,

United States

More contact details

Ecko Rating Based on 4 Reviews

Rating details

1.5
more details
Website
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Ecko Customer Service Calls

57 TOTAL
CALLS
00:11 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ecko?

Shipping and Delivery Question:

  • “Tracking my package”
  • “Shipment not received”
  • “My order EC34198 has the wrong shipping address”

Product/ Service Question:

  • “Problem with order”
  • “Hey my name is Preston and I got a pair of wireless Bluetooth earbud for Christmas and I just around to get to use them and one of them work and one don't work I need some body to call me at back these number”
  • “Trying to make a purchase”

Payments and Charges Question:

  • “Need invoice number”
  • “Billing address change”
  • “Possible double charge”

Return/ Replace Question:

  • “Return”
  • “Return dispute”
  • “To exchange a pair of shorts and get a return label”

Activation/ Cancellation Question:

  • “Canceled order”
  • “I wanted to know if my order was canceled?”

Request for Information Question:

  • “Hi, i would like to know, if you guys still have the fragrance called AZUL, not blue. You used to have it back in 2009”

Refund Question:

  • “Refund”

Other Question:

  • “Entered wrong street address on order I placed last night.”
  • “Cant order of line”
  • “I wanted to know if my order was”

Compare Ecko Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Shein
Has Verified Representatives
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1.6 out of 5
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