Echo Power Equipment - Inaccurate product description, Echo Incorporated.
I recently purchased an Echo GT-225 string trimmer based on product reviews in Consumer Reports. Most reviewers disliked the trimmer head, strings frequently broke and had to be replaced, but were otherwise quite pleased with the product. I wasn't concerned with the trimmer head because I planned to replace it with an Echo Speed-Feed Trimmer Head anyway. In attempting to install the accessory on the trimmer, they appeared to be incompatible, even though the replacement trimmer head was described as "Universal Fit" on the package. The Echo technical support page for the replacement head also suggested they were not compatible, as the GT-225 is not one of those listed under "Fits Model(s):".
I queried Echo Consumer Support and received this response:
"Thank you for your e-mail to ECHO Incorporated. Unfortunately, The Speed-Feed trimmer is only available for the Straight Shaft trimmer and is currently not available for the Curved Shaft Echo products.
If you have any other questions, please update your incident and we will be happy to assist you. Our representatives are available Monday through Friday 8:30 a.m. - 4:30 p.m. Central Standard Time.
ECHO Consumer Support Dept."
Great. I wouldn't have bought the trimmer or the accessory if the Speed-Feed Trimmer Head had been described accurately.
More Review Details
- Monetary loss:
- Product or service
- Speed Feed Trimmer Head
- Review category
- Appliances and Electronics
You May Also Like
- "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..."
- "My husband and I had been researching fridges for the past several months, and last week came across an 'open box' Samsung at Best Buy that was within range of..."
- "I just found my receipt of purchase. Today is 12/28/2015. My television was purchased on 01/13/2013. It isn't 2 yrs old yet, Hisense says the television isn't covered because I..."
- "I have read many negative reviews regarding Big 3 Performance and nowhere did I see that they were sued, let alone paid back, for any of these large sums of..."
- "We painted out deck last July and the paint is already pealing off, it was expensive I bought 5 gallons of paint and this is what I get? And..."
- "I recently left as a General Manager only employed with your company since june 28th 2016, Wisconsin Dells Dennys is falling apart and is a food safety nightmare, temp logs,..."
- "120$ Wasted on a dress that looks nothing like site dress very poorly imitated. If we had more money and time they wouldn't be worn. I will never order from..."
- "The flowers i got delivered to my fiance were pretty, BUT they were super small and in my eyes dont look anything compared to their picture. Delivery was on time..."
- "What an utter bowel movement of a company. My refrigerator (Whirlpool Refrigerator Model WRX735SDBM02) is brand new and already the surface of the control panel is flaking and peeling away...."