Echo Power Equipment - Inaccurate product description, Echo Incorporated.
I recently purchased an Echo GT-225 string trimmer based on product reviews in Consumer Reports. Most reviewers disliked the trimmer head, strings frequently broke and had to be replaced, but were otherwise quite pleased with the product. I wasn't concerned with the trimmer head because I planned to replace it with an Echo Speed-Feed Trimmer Head anyway. In attempting to install the accessory on the trimmer, they appeared to be incompatible, even though the replacement trimmer head was described as "Universal Fit" on the package. The Echo technical support page for the replacement head also suggested they were not compatible, as the GT-225 is not one of those listed under "Fits Model(s):".
I queried Echo Consumer Support and received this response:
"Thank you for your e-mail to ECHO Incorporated. Unfortunately, The Speed-Feed trimmer is only available for the Straight Shaft trimmer and is currently not available for the Curved Shaft Echo products.
If you have any other questions, please update your incident and we will be happy to assist you. Our representatives are available Monday through Friday 8:30 a.m. - 4:30 p.m. Central Standard Time.
ECHO Consumer Support Dept."
Great. I wouldn't have bought the trimmer or the accessory if the Speed-Feed Trimmer Head had been described accurately.
More Review Details
- Monetary loss:
- Product or service
- Speed Feed Trimmer Head
- Review category
- Appliances and Electronics
You May Also Like
- "Will not order from Office Depot again. Ordered a Danby washer on 20 March 2016 and arrived on 1 April 2016. Only after calling to find where my shipment was..."
- "I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When..."
- "DO NOT BUY A VIZIO TV, unless you want to throw away your hard earned cash! I purchased a Vizio TV, Model # E55i-A0, in November, 2013. 9 months later,..."
- "I was emailing and talking on comments with this girl @Tifflatowski92 and she convinced me to trade her my louis vuitton favorite pm for her louis vuitton favorite mm and..."
- "100% FAILED, RECALLED Matress- their brand! I have a spinal fusion and now needd 2 surgeries.... I count on my mattress to be GREAT- so they claim- Admitted faulty product!..."
- "I am entering my 8th month on the project and still do not have a completed bathroom. There have been continual mistakes along the way- faucets plumbed wrong, electrical outlet..."
- "I recently left as a General Manager only employed with your company since june 28th 2016, Wisconsin Dells Dennys is falling apart and is a food safety nightmare, temp logs,..."
- "Worst mascara I've ever used. My eyelashes were stuck together for a full week and now i lost about half of them. It was sticky and i couldn't get the..."
- "I have been waiting for a package all week. I work full time and I go to school full-time. I get one weekend off every two months. I ordered headlights..."