Ebonyline - Loyal customer disgusted with the customer service

51 of 142 Ebonyline reviews

I have been ordering from Ebonyline.com for about 10 yrs and have always been pleased with their fast shipping.However, the customer service is horrible, and every time I have a reason to call I always say that I will stop ordering from them.

Today, I ordered 6 pks. of crotchet braids expecting to get 15% off, because on the home page, they advertise all braids (see photo). My order stated that the code was not valid. So I called only to be told that the extra 15% must be listed under the braid.

According the rep, she spoke with management, which refused to give me the discount.

FALSE ADVERTISEMENT...........Instead of promoting new customers, you should be trying to keep the old/loyal customers........I AM DONE....There are many other hair stores online.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Delivery Service
Turnaround Time
Advertised vs Delivered
Product or Service Quality
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Additional Fees
Privacy and Data Security
Customer service
Billing Practices

  • What I liked
    • Fast shipping
  • What I disliked
    • Poor customer service

Reason of review:
Poor customer service and pricing issue
Product or service
Review category
Auctions and Internet Stores
review #840841

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51 of 142 Ebonyline reviews

May 29, 2016 #1166281

What other hair websites do you use?

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May 30, 2016 #1166380

I have not used any other hair websites, yet. Until now, I only ordered my hair from Ebonyline. Currently, I just go to a local hair store and buy my necessities. I have also unsubscribed from receiving email alerts from Ebonyline.com.

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