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3.2

I filled out the online info. Received a call within minutes, but the employee refused to tell me prices.

Stating that they were not able to discuss prices since it varied a lot. Okay, give me an average cost just for the equipment. No. I set up an appointment to have a technician out to the house for the purpose of getting accurate pricing.

Two days before they were supposed to come out, i called customer service to ask about pricing again. They asked if my wife would be at the appointment. I said no as she is out of town with a family emergency. They asked if her name was on the mortgage.

I said no. They said okay, the tech will give you prices when they arrive and assess the home. By now im quite pissed off at their lack of professional courtesy and i hung up the phone. The tech didnt show.

The company didnt call. I called the evening of the date of the appointment to find out what was going on. The lady on the other end talked circles until i said for a third time, the tech didnt show And no one called to reschedule. She then told me that the last time i called the operator told me that he was canceling the appointment since my wife wouldnt be there.

I said she doesnt have be here as her name isnt on any paperwork for this property, And she isnt in town. The lady was definitely angry about this and began to tell me that my had the right to...i cut her off and told her that my wife out of town with an unkown return date on a family emergency. The tryed to repeat what she started. I told her to *** off and hung up.

A day later i got two calls from the company asking me to schedule a time for a tech to come out. I relayed what was already done and said...both times, on both calls. ....as it seems that the phone techs CAN NOT ANSWER ALL QUESTIONS as the web page clearly states in multiple areas, i am livid with this companies policy on married couples(even if they are legally separated and one is not on the paperwork for the home where an elevator is to be installed) Both needing to be present for the technician to be allowed to show up. They dont relay information about customers internally.

They dont answer questions well if at all, and cant tell you prices over the phone....im sure there is one person that is Not a total db in that company..somewhere. By the way: for a two story pre existing home, the cost for an easy climber elevator is between 26000 and 32000.

Reason of review: Poor customer service.

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Guest

I did call as my husband is disabled.. NOT professional.

I was almost in tears when i got off the phone. NO ONE SHOULD deal with these jerks.. found out from a poor friend it was over 20,000 bottom price and a battery..

COMPLAINTS on it from the people she knew who had one.. SO NEVER call me again, JERKS!

Guest

This company sounds like they operate like "Tin men" from years ago. They want to close the deal on the first visit.

The chances of closing the sale go down by at least 50% if they don't sell you on the first visit. They won't show up if one of the "decision makers" isn't there. The sales people call that a "one legger" appointment as it gives you an excuse to not sign up that day.

The sales people, they are not the technicians only care about the sale.

They'll offer price drops if you dig in, but be prepared for a long night. basically you just invited a car salesperson into your home. Sears and numerous other companies use high pressure tactics to get you to sign the paperwork. Just remember, you have a 3 day cooling of/right of rescission in most states.

FYI, most companies margins allow for a 40-50% price reduction if you play hardball. Yes, they mark up their products that much!

Guest
reply icon Replying to comment of Guest-1352942

Ty!!

Guest

Here is why they cancelled your appointment due to your wife (spouse) not being present for the presentation.

In sales, particularly "in-home" sales, NOT having a spouse present is the #1 excuse for NOT purchasing a product, that CANNOT be overcome by a sales person. Although some may still beat you down until you buy, they know that there is at least a 98% chance that you will "cancel" the transaction within your 3 day (72hrs) legal right to do so.

Yes, I'm not sure about all states, but most have a "3 day right to cancel" any transaction made in your home over a specific amount.

this will vary but is usually from $100 to $500.

Check your local FTC laws to be sure.

So this is why they (the company your trying to do business with), does not want to waste their precious time showing you their product. Hope this helps!

REMEMBER PEOPLE........ If someone is asking you personal questions that you don't care to answer, just so you can inquire about a product or service, then I can assure you that you probably shouldn't be dealing with them. I have had experiences like this and just go somewhere else.

Only 1 time have I been told, "it's ok if you don't want to give that info, we are still happy to help you". And I about fell out of my seat. So PLEASE, don't be afraid to say no and take your business somewhere else.

And YES, there is ALWAYS somewhere else. Hope this helps someone.

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