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Contact Eastern Mountain Sports Customer Service

Eastern Mountain Sports Phone Numbers and Emails

Toll-Free Number:

  • (888) 463-6367
Call customer service

Customer Service:

  • (203) 379-2233

Eastern Mountain Sports Email:

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How to Contact Eastern Mountain Sports?

Most Popular Number:

(888) 463-6367
Total calls: 13 Last call: Nov 2, 2024
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PissedConsumer Reporter

Eastern Mountain Sports customer service offers several phone options for consumers to contact their customer service staff, depending on where they are and availability. Connecting clients to the leading customer service centre, the Eastern Mountain Sports phone number for general inquiries is 1-888-463-6367. For more help, there is also a direct customer service line at 1-203-379-2236. Other phone numbers included Hadley, MA at 1-413-584-3554; Burlington, VT at 1-802-992-2041, Lake Placid, NY at 518-523-2505; West Lebanon, NH at 603-298-7716, Portsmouth, NH at 603-389-6912, and North Conway, NH at 603-733-437. The customer service team covers order tracking, shipping inquiries, returns, product information, account problems, and gift card questions.

Customers wanting to email Eastern Mountain Sports can use several addresses depending on their kind of question. The main Eastern Mountain Sports email for general customer assistance is easternmntn@ems.com; questions on products, orders, and other customer service matters should be sent here. Monitored by the staff and usually replying to questions within five business days, another choice for customer support is customerservice@ems.com.
Emails regarding privacy-related issues, including data access requests or opting out of communications, should be sent to privacy@mountainwarehouse.com, which manages privacy compliance across Eastern Mountain Sports operations. These email choices offer convenient support pathways, particularly for consumers who desire written contact.

Eastern Mountain Sports' corporate offices are at 160 Corporate Court, Meriden, Connecticut 06450, United States. This address is where the company's administrative activities are centred. It is also appropriate for official visits or correspondence. Since EMS runs retail and internet venues, its headquarters manages various activities, including logistics, customer service, marketing, and product management. This site is available for mailing or official outreach activities by customers, partners, or anyone trying to contact the business via written communication.

Customers should check the Store Locator and the Contact Page for help to reach the Eastern Mountain Sports website. By moving to the "Our Stores" area, where they can view store addresses, phone numbers, and business hours, users of the Store Locator may locate particular retail sites. Customers who want to visit a store physically or contact a nearby branch benefit significantly from this capability. The EMS Contact Page offers access to customer service options and may direct you to FAQs, internet forms, or more tools to assist with a broad range of questions, providing more complete support.

Eastern Mountain Sports Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Eastern Mountain Sports is 8884636367. 62% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Saturday and Sunday.

  • People call Eastern Mountain Sports mainly because of cards, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Eastern Mountain Sports Website:

Eastern Mountain Sports Help Center:

Corporate Office Address:

Eastern Mountain Sport, LLC
160 Corporate Court
Meriden, Connecticut 06450
United States

Eastern Mountain Sports Rating Based on 1 Review

Rating details

1.4
more details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Location

Rating stats

Rating trend

Summary of Eastern Mountain Sports Customer Service Calls

21 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Eastern Mountain Sports?

Shipping and Delivery Question:

  • “Order issue”
  • “Wrong order”

Cards Question:

  • “Gift card mix up”
  • “Gift card”
  • “To redeem Sport Chalet gift card”

Product/ Service Question:

  • “Defective product”
  • “Defective backpack material”

Return/ Replace Question:

  • “Return”
  • “Return broken item”

Refund Question:

  • “Refund”

Account Question:

  • “Rewards”

Request for Information Question:

  • “About a product”

Other Question:

  • “Order price”

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