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Contact Eastern Mountain Sports Customer Service

How to Reach a Person at Eastern Mountain Sports

Verified Contact Information

Toll-Free Number:

  • 1-888-463-6367
Call Now
Send Message

Customer Service:

  • 1-203-379-2233

Customer Service:

customerservice@ems.com

Media:

press@ems.com
Press Inquiries
easternmntn@ems.com

Eastern Mountain Sports Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Eastern Mountain Sports Phone Number
1 (888) 463-6367
Average Calls duration
28 seconds
Most Popular Eastern Mountain Sports Email Address
easternmntn@ems.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
88% phone, 12% email
Common Reasons for Contact
Product/ service, return/ replace and cards
View full overview

How to Contact Eastern Mountain Sports?

Eastern Mountain Sports customer service offers several phone options for consumers to contact their customer service staff, depending on where they are and availability. Connecting clients to the leading customer service centre, the Eastern Mountain Sports phone number for general inquiries is 1-888-463-6367. For more help, there is also a direct customer service line at 1-203-379-2233. The customer service team covers order tracking, shipping inquiries, returns, product information, account problems, and gift card questions.

Customers wanting to email Eastern Mountain Sports can use several addresses depending on their kind of question. The main Eastern Mountain Sports email for general customer assistance is easternmntn@ems.com; questions on products, orders, and other customer service matters should be sent here. Monitored by the staff and usually replying to questions within five business days, another choice for customer support is customerservice@ems.com.
These email choices offer convenient support pathways, particularly for consumers who desire written contact.

Eastern Mountain Sports' corporate offices are at 160 Corporate Court, Meriden, Connecticut 06450, United States. This address is where the company's administrative activities are centred. It is also appropriate for official visits or correspondence. Since EMS runs retail and internet venues, its headquarters manages various activities, including logistics, customer service, marketing, and product management. This site is available for mailing or official outreach activities by customers, partners, or anyone trying to contact the business via written communication.

Customers should check the Store Locator and the Contact Page for help to reach the Eastern Mountain Sports website. By moving to the "Our Stores" area, where they can view store addresses, phone numbers, and business hours, users of the Store Locator may locate particular retail sites. Customers who want to visit a store physically or contact a nearby branch benefit significantly from this capability. The EMS Contact Page offers access to customer service options and may direct you to FAQs, internet forms, or more tools to assist with a broad range of questions, providing more complete support.

PissedConsumer Club

Contact Information

Eastern Mountain Sports Website:

Eastern Mountain Sports Help Center:

Corporate Office Address:

Eastern Mountain Sport, LLC
160 Corporate Court
Meriden, Connecticut 06450
United States

Why Customers Call Eastern Mountain Sports?

Top Reasons of Customers Calls

  • Product/ Service 24%
  • Return/ Replace 18%
  • Cards 15%
  • Shipping and Delivery 12%
  • Account 9%
  • Request for Information 9%
  • Payments and Charges 6%
  • Refund 3%
  • Website/ Application 3%

Product/ Service

24%
  • "Trying to locate an item that I purchased in South Burlington, VT"
  • "Product wuestion"
  • "product complaint"

Return/ Replace

18%
  • "Incorrect e receipt"
  • "Return problem"
  • "Return"

Cards

15%
  • "Gift card"
  • "E giftcard"
  • "Gift card mix up"

Shipping and Delivery

12%
  • "Wrong size delivered"
  • "Order issue"
  • "Wrong order"

Account

9%
  • "EMSBounceback Reward"
  • "Received a $20 EMS Bounceback Reward of $20.00. I am not living now in the area to make a store purchase, but I want to buy more Eastern Mountain products I live in Long Island New York. Can I use this credit over the Internet?"
  • "Rewards"

Request for Information

9%
  • "Want to find out if I can order a belt for previous Lu b. bought hiking pants"
  • "About my order"
  • "About a product"

Payments and Charges

6%
  • "Erroneous charge"
  • "Order price"

Refund

3%
  • "Refund"

Website/ Application

3%
  • "Website will not allow me to return an item"

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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