I've purchased 3 cars in 5 years a total of $60k spent at Easterns.I asked for a replacement tire for one that was overly worn.
The lender "Vinny" stated he would not replace the tire and that I could leave if I wasn't happy. Basically he was willing to lose a $23k sale over a tire. The store manager approved a new tire. They gave my personal information to another lender who continues to call my phone.
They never called me to repair the tire and they missed a step in the gap signature process resulting in us not having gap insurance. Now two weeks later, no follow up I reached out to the store to ask for all new tires because after further review none are in good shape. Basically I was told to go screw myself.
Including this car I've spent about 83K at Easterns.Clearly there doing so well they don't need my business...
More Review Details
- Monetary loss:
- Product or service
- Replacement Tire
- Review category
- Service Centers and Repairs