Eastern Bikes Phone Numbers and Emails

Toll-Free Number:

  • (855) 269-1404
    Toll Free


  • (984) 204-2929

Eastern Bikes Emails:

Customer Service
Sales/ Reservations
Claim Your Business

Eastern Bikes Contact Information

Eastern Bikes Website:

Eastern Bikes Help Center:

Corporate Office Address:

Eastern Bikes
624 N. Carolina Ave BLD#4
Maiden, North Carolina 28650
United States

Other Info (opening hours):


Monday - Friday: 10:00 am - 6:30 pm Eastern Time

Other Location:

416 N Meriah St,

Landis, NC


+1 (984) 204-2498

Summary of Eastern Bikes Customer Service Calls

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Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Eastern Bikes Customer Service?

Request for Information Question:

  • “Asking about a frame”

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Eastern Bikes Return Policy
When user receives his/her order, he has to inspect all merchandise for any defects or poor workmanship. If he is not satisfied with their purchase, we ask that the customer contacts Eastern Bikes within 10 days by email, customerservice@easternbikes.com, or by phone (984) 204-2929 letting the company know the reason for the return and whether the customer would like a refund or an exchange. Once Eastern Bikes receives this information it will issue a Return Authorization Number (RAN). Please note that no returns or exchanges will be accepted without an RAN.
To read more: https://easternbikes.com/pages/return-policy
Eastern Bikes Warranty
Eastern Bikes warrants to the original purchaser of an Eastern Bikes bike from an authorized dealer that the bike’s parts will be free from defects in materials and workmanship for the period stated below. No one is allowed to change or add to this Limited Warranty. The Limited Warranty only applies to the original purchaser and requires proof of purchase from an authorized dealer as set forth below. For the following bike parts, the Limited Warranty lasts for as long as the original purchaser owns the bike: Eastern Bike frames, Slayer and Hawkeye forks, Tranny and Wonder Years bars. For all other bike parts, the Limited Warranty lasts for one year after the date the original purchaser purchases the bike from the authorized dealer. **International warranty periods vary, please contact the distributor for details
To read more: https://easternbikes.com/pages/warranty
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