Contact Eastern Bank Customer Service

People usually call the toll-free Eastern Bank phone number 1-800-327-8376 for general information. Eastern Bank customer service offers other numbers you can call for specific inquiries. For instance, You can learn more about Eastern benefits by calling 1-877-542-7267. For retirement services, call 1-617-897-1132. Another important aspect of customer service is the bank's special services offered to its business customers. By calling 1-800-333-8000, businesses can receive information and assistance with aspects such as mobile and online banking, checking, savings and CDs, debit cards, and more.

The bank has an email system to accommodate people who don't want to discuss personal bank issues over the phone. For media and social media matters, email your concerns to socialwebteam@easternbank.com. Investors use investorrelations@easternbank.com to inquire about which investments are backed by the bank. Emails regarding legal and CCPA inquiries must be addressed to ccparequests@easternbank.com. Once an email is sent, expect a response in two to three working days.

The corporate office is where headquarters is accommodated. It is also the address where board and other meetings are usually held. The address is 265 Franklin Street, Boston, Massachusetts 02110, United States. If you want to send mail to headquarters, address it for the attention of Customer Service Inquiries, PO Box 391, Lynn, MA 01903-0491. There are also wealth management offices in other locations, such as the Boston headquarters at 125 High Street, Boston, MA 02110, and the South Shore headquarters in Norwell. The complete list is on the website.

Eastern Bank customer service hours are Monday through Friday from 8 AM to 8 PM. On Saturday, service is available between 9 AM and 3 PM. The business services team's phone hours are from 8 AM to 6 PM, Monday through Friday. If customers need help outside these operational hours, it’s recommended to send an email. For urgent matters, the website has plenty of answers to the most common concerns.

The Eastern Bank website is essential to the bank's customer service. To access all the information on the website, click "Customer Service." Follow the prompts and discover lots of information. Alternatively, click on the chat icon at the bottom right corner of the screen. You also have the option to fill out and submit the form on your screen. A bank representative will then contact you as soon as possible within business hours.