The customer service for inquiries and assistance by the East Midlands Railway is achieved through various means. East Midlands Railway customer service can be called any time at +44-345-712-5678. East Midlands Railway contact will be available 24/7 for customer queries and concerns. Using TextDirect, one can text Text 18001 followed by 03457 125 678. Saturdays and Mondays generally have shorter waiting times than Sundays, which are the busiest days to dial East Midlands Railway numbers.
The East Midlands Railway customer service offers assistance with sale returns, assisted travel, smart cards, lost property, and more. The company provides customers with good access and support at all levels. East Midlands Railway customer service also communicates well with its customers through social media, which allows for very quick contact. For complaints or feedback, customers are encouraged to share their experiences, good or bad, so the company can improve its services.
Customers who wish to contact via East Midlands Railway email address specifically for each of their concerns can drop their email at contact@eastmidlandsrailway.co.uk. For legal concerns (such as Data Subject Access Requests), the East Midlands Railway email address is dsar@eastmidlandsrailway.co.uk. Wait for a couple of days or three to hear back from the support team.
The East Midlands Railway address is Abellio East Midlands Limited, 2nd Floor, St Andrew's House, 18-20 St Andrew Street, London EC4A 3AG, United Kingdom. Postal communication regarding East Midlands Railway customer service can be reached at Locomotive House, Locomotive Way, Pride Park, Derby, DE24 8PU; alternatively, one may contact us at Freepost EMR Customer Services Center.
To contact Midlands Railway customer service through online options, users are advised to visit the East Midlands Railway website. On the website, visit the Contact Us section, and you will get all the help related to the East Midlands Railway app and other booking queries. The EMR Digital Assistant may assist or serve as a guide on matters related to querying and will point users to the right information on the website help page.
In case the customer complaint cannot be resolved, they are given other options. Should the matter remain unsolved, they may escalate their complaints to the Rail Ombudsman, who will mediate the independent dispute resolution between the parties. East Midlands Railway's customer service values the feedback it receives from its customers, as they believe it will effectively improve their company's service elements.
