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Contact East Midlands Railway Customer Service

East Midlands Railway Phone Numbers and Emails

Customer Service:

  • +44 345 712 5678
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East Midlands Railway Emails:

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How to Contact East Midlands Railway?

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PissedConsumer Reporter
How to Contact East Midlands Railway?

The customer service for inquiries and assistance by the East Midlands Railway is achieved through various means. East Midlands Railway customer service can be called any time at +44-345-712-5678. East Midlands Railway contact will be available 24/7 for customer queries and concerns. Using TextDirect, one can text Text 18001 followed by 03457 125 678. Saturdays and Mondays generally have shorter waiting times than Sundays, which are the busiest days to dial East Midlands Railway numbers.
The East Midlands Railway customer service offers assistance with sale returns, assisted travel, smart cards, lost property, and more. The company provides customers with good access and support at all levels. East Midlands Railway customer service also communicates well with its customers through social media, which allows for very quick contact. For complaints or feedback, customers are encouraged to share their experiences, good or bad, so the company can improve its services.

Customers who wish to contact via East Midlands Railway email address specifically for each of their concerns can drop their email at contact@eastmidlandsrailway.co.uk. For legal concerns (such as Data Subject Access Requests), the East Midlands Railway email address is dsar@eastmidlandsrailway.co.uk. Wait for a couple of days or three to hear back from the support team.

The East Midlands Railway address is Abellio East Midlands Limited, 2nd Floor, St Andrew's House, 18-20 St Andrew Street, London EC4A 3AG, United Kingdom. Postal communication regarding East Midlands Railway customer service can be reached at Locomotive House, Locomotive Way, Pride Park, Derby, DE24 8PU; alternatively, one may contact us at Freepost EMR Customer Services Center.

To contact Midlands Railway customer service through online options, users are advised to visit the East Midlands Railway website. On the website, visit the Contact Us section, and you will get all the help related to the East Midlands Railway app and other booking queries. The EMR Digital Assistant may assist or serve as a guide on matters related to querying and will point users to the right information on the website help page.
In case the customer complaint cannot be resolved, they are given other options. Should the matter remain unsolved, they may escalate their complaints to the Rail Ombudsman, who will mediate the independent dispute resolution between the parties. East Midlands Railway's customer service values the feedback it receives from its customers, as they believe it will effectively improve their company's service elements.

East Midlands Railway Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    52% phone 48% email
  • The best phone number to call East Midlands Railway is 443457125678.

  • The longest wait times are on Tuesday and Sunday, while the shortest are on Saturday and Monday.

  • Be prepared for the call as East Midlands Railway may ask you for the following information to identify you as a customer: credit card, email or order id or tracking no.

View full overview ›
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Contact Information

East Midlands Railway Website:

East Midlands Railway Help Center:

Corporate Office Address:

Abellio East Midlands Limited
2nd Floor St Andrew's House, 18-20 St Andrew Street
London, England EC4A 3AG
United Kingdom

East Midlands Railway Rating Based on 2 Reviews

Rating details

2.3
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Product or Service Quality
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Summary of East Midlands Railway Customer Service Calls

16 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call East Midlands Railway?

Shipping and Delivery Question:

  • “Delay”
  • “Where is my train ticket ?”
  • “For delay repay claim”

Return/ Replace Question:

  • “Change journey”
  • “Ticket change”

Request for Information Question:

  • “Am travelling on the 28 October so need to know if there are any cancellations”
  • “Need to ask questions of bus time”

Product/ Service Question:

  • “Can't buy tickets online”

Refund Question:

  • “Refund”

Other Question:

  • “Seats”
  • “No train”
  • “Strike infomation”

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