Cedarburg, Wisconsin
1 comment
Resolved

Update by user Jul 17, 2015

The general manager called today and went above and beyond to keep me as a customer. I'm stoked about my new jeep!

Original review posted by user Jul 17, 2015

RUDE, DISHONEST SALESPEOPLE!On 7/16/15 I spoke with RJ Kaye regarding an Internet advertised Jeep Wrangler on the Dupage Jeep dealership website (Glendale Heights, IL) and cars.com.

The advertised price was $23,825. My husband called and put a $200 down payment for the vehicle and made plans to drive down tomorrow (7/17/15) from Cedarburg, WI and purchase the vehicle. An hour later RJ called back stating that the advertised price was not what they could actually sell the vehicle for. RJ stated that he would charge us $4000 more.

He told us he realizes the advertised price is $23,825 but he stated that it's not incorrect, we just don't "quality" for that pricing but could not list the "qualifications" needed. No qualifications were listed on the website or cars.com. RJ stated he could possibly "pull some strings" and charge us $26,000 if we came down tomorrow. I really, wanted the vehicle so I agreed to the misrepresented upcharged price.

At about 8:30pm tonight RJ phoned us and stated that he "just sold the jeep to someone else" even though we had money down to hold it. RJ was incredibly rude and knowingly misrepresented the price of this vehicle online to lure in customers and then charge them more. The website still states the sale price. I also have photos of the web advertised prices and vehicle.

My husband voiced his complaint with RJ and RJ responded by saying "suck my ***" and hung up the phone. I've always wanted a Jeep Wrangler and this was my very first interaction with a representative of JEEP. I hope this is not the norm.

I filed a consumer complaint with the Illinois Attorney General.

Review about: 2015 Jeep Wrangler Sport.

Review #667308 is a subjective opinion of a user.

1.0
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

Had an Experience with Dupage Chrysler Dodge Jeep Ram?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Addison, Illinois, United States #1239456

Well you should have heard his words and she is a ***

You May Also Like

Coachmen RV - Brookstone 378RE and Mid-State RV in Byron, GA Coachmen Rv "After purchasing a 2016 Coachmen 378RE, the following quality concerns with the manufacturer and the dealer were discovered. • Coachmen RV has an ineffective quality program. • Coachmen RV warranty resolution process has not..." Read more Heartland Rvs - Heartland Sucks. Quality is LOW End; Service is Worst Heartland Rvs "We have had our new "luxury" 5th wheel for 4 years and have had over 40 issues. It has gone back to Indiana to the factory 3 out of the..." Read more General Rv Center - Worst Customer Service General Rv Center "Horrible, terrible, absolutely the worst customer service ever! We bought a brand new Thor Quantum motorhome and used it twice so far. Both times we came back with a list..." Read more 2017 Winnebago Industries Micro Minnie 2106ds Rv Review Winnebago Industries "We purchased one of the towable units, model 2106DS. We chose Winnebago because of their reputation and being a longstanding company in the industry. We figured they were doing something..." Read more Skechers, Ahh my love of the shoes  Ahh at their *** poor customer service. Skechers "Aprx 2 months ago I was treated horribly @ Sketchers by their employees. I have purchased over 10 pairs this year alone. Mistaken case of me being someone else. I..." Read more Michael Lupolover Michael Lupolover "Lupolover and his team of telemarketers engaged in illegal telemarketing to my phone. My phone is registered on the DNC registry found at donotcall.gove Lupolover is subject to a Consumer..." Read more Apple - Iphone discoloration Apple "Do not buy anything from this company if you want it to stay nice for long. I have owned several iPhones, a pair of Beats headphones, and a pair of..." Read more Frigidaire - Just 1year and 1 Month old, Cheap Door Handle Broke at Top Near Screw Frigidaire "I walked over to open the Frigidaire refrigerator that our landlord purchased, somewhere around June of 216, and the handle broke off in my hand. It broke right in the..." Read more