Du UAE Phone Numbers and Emails

Customer Service:

  • +97 180 0155
    In the UAE
  • +97 155 567 8155
    Overseas

Du UAE Email:

customer.care@du.ae
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Contact Information

Du UAE Website:

Du UAE Help Center:

Corporate Office Address:

Du UAE
Al Salam Tower
Dubai Media City, Dubai 502666
United Arab Emirates

Du UAE Customer Service Reviews

1.3 / 5
Bad
Maneesh M Sit
Feeling bad

The worst network I ever used in UAE. Poor customer care service.

The home net and mobile network not working. if we are recharging it is also not getting on time.

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Maksat M
The worst telecom in the Planet DU

Customer service 0, Internet connection 0, Online shop 0, everything that offering in Du ZERO, found so many error emailed to Du online shop, not fixed 6 month, Customer service dont know anything, to reach them to chat with you need 30 min after reaching they cant solve anything, Really Disappointed with this company, almost using 1 year, Real low fraud company, if there rate in minus will put MINUS 10, (-10) RAT, I am using postpaid line almost 1 year its still showing prepaid line, OMG, this fraud Du, will change all my number to another company

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Guest-5589413
Very bad service and cheating all the customers

No proper response after raising complaints for more than 20 times for cancellation because of poor du network and not even bother about customers simply said will call back.
They made me so stressed and waited on call for more than 2 hours everyday.
Still they have not given the solution
Sent mail many times
Was billed the router which we were not used.
Very very poor service and customer care.
Sales team give sell the products with all discusonts but we will ended up in paying more amount.

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Guest-5380102
Home internet
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The worst possible internet. Poor customer care service.

Never using du anymore. Asking for penatly in the amount of contract period.

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How Good is Du UAE's Customer Service?

Emet Jef
Emet Jef
Feels Disappointed | Mar 20, 2024

I am still struggling to resolve my issues ..kindly help

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Brook Xjd
Brook Xjd
Feels Neutral | Mar 10, 2024

Fine stop calling for deals that r more expensive then the one I have, it’s not a deal

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Kayton Mhw
Kayton Mhw
Feels Satisfied | Feb 17, 2024

Whr bad

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Anselma Ulu
Anselma Ulu
Feels Disappointed | Feb 11, 2024

Its my 1st time to used Du and its sucks.
They can't even solve my problem..Tsssk!
Better use Etisalat.

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Cristel Uxf
Cristel Uxf
Feels Disappointed | Feb 05, 2024

I'm very upset

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San Sxs
San Sxs
Feels Satisfied | Jan 19, 2024

So nice

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Summary of Du UAE Customer Service Calls

3.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Du UAE?

Product/ Service Question:

  • “Wifi data”
  • “Complaint for internet”
  • “Internet not working”

Activation/ Cancellation Question:

  • “I want to stop subscribed service they are taking my money for nothing”
  • “Cancel du postpaid”
  • “Can u deactivate my du offer”

Payments and Charges Question:

  • “Just now I recharge 10 but after one hours my balance is 0”
  • “Recharge20 aed but not found”
  • “Pending bill payment”

Account Question:

  • “Any time my balance cutting why”
  • “Balance issue”
  • “Account activation”

Request for Information Question:

  • “Order confirmation”
  • “How can i open my old botim sim card clos”
  • “I have complaint about my account”

Cards Question:

  • “Simcard problem”
  • “My sim card is not working”
  • “Sim card blocked”

Staff Question:

  • “I want to talk to your customer service”
  • “Services activation”
  • “I want customer service”

Shipping and Delivery Question:

  • “Incoming call is not coming from landline”
  • “No data package is activated on my mobile”
  • “Package”

Return/ Replace Question:

  • “Want to change my plan”
  • “I want to change my plan”
  • “Changing SIM card ownership”

Refund Question:

  • “Refund credit”
  • “Refund”

Website/ Application Question:

  • “I have postpaid sim but on the application not come the option for take a device”
  • “I want to register ny complaint. I visited the du store. But they are ubale to resolve my issue”

Employment Question:

  • “I need job in customer service”

Other Question:

  • “Du router complaint”
  • “Set spending limit”
  • “Pakages problems”

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