Ortonville, Michigan
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Not resolved

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of electronics in the home.After waiting for 4 days they finally came out and fixed the underground wire.

I filed a claim to get the damages paid for and was told that they own the underground wire but are not responsible for what happens to it.

I have attached a picture from their website that states it differently.This company is a worthless joke, customer service is pathetic and the woman who works in the claims department is rude, inconsiderate, unprofessional, and a terrible employee who lacks people skills.

Review about: Dte Powerlines.

I didn't like: Employees, Betty brown.

Review #562008 is a subjective opinion of a user.

1.0
Product or Service Quality
Diversity of Products or Services
Staff
Price Affordability
Customer service
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $6000
Preferred solution Full refund

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