Dstv Africa Phone Numbers and Emails

Customer Service:

  • +234 803 900 3788

Dstv Africa Emails:

customerservice@consolidated-group.net
info@multichoiceafrica.com
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PissedConsumer Club

Contact Information

Dstv Africa Website:

Dstv Africa Help Center:

Corporate Office Address:

Dstv Africa
Ferndale, Gauteng
South Africa

Dstv Africa Customer Service Reviews

2.0 / 5
Poor
Paul O Xjc
Charged for showmax instead of monthly renewal

Tried several times to chat with one of your representatives, but when I was unable to get through, I decided to call

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Inder M Lon
Untrained staff who are unable to resolve issues and give only canned responses.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My dstv app is not working since some time and only channel 100 is available to me . I have reached out to customer care twice and no resolution.

One told me to reinstall the app and said I have to resolve it myself.

This morning it was that my complaint has been escalated and someone will give me feedback on email. Please pay attention to your consumers.

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How Good is Dstv Africa's Customer Service?

Bridie Uos
Bridie Uos
Feels Disappointed | Mar 22, 2024

My problem was not solve at all. No service even that I already paid.
Very bad experience.

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Zaylan Kxy
Zaylan Kxy
Feels Disappointed | Mar 18, 2024

Hei! I. was without Dstv for 3 days and.i wonder how do they account for that because the service is already paid but not rendered
I mean I don't think they can give me 3days allowance not to cut my service if.they cannot find.find funds in my account to pay.for service rendered

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Serjio Gur
Serjio Gur
Feels Disappointed | Mar 18, 2024

Need somon to call me

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Soriya Hfg
Soriya Hfg
Feels Neutral | Mar 04, 2024

After I sent my complaint through that channel, it was rectified.

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Shaleah Odz
Shaleah Odz
Feels Satisfied | Feb 15, 2024

Very good customer service

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Belmont Cak
Belmont Cak
Feels Satisfied | Jan 21, 2024

Very pretty good

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Summary of Dstv Africa Customer Service Calls

2.8K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dstv Africa?

Account Question:

  • “Subscription issues”
  • “My subscription not working”
  • “Decorder blocked”

Activation/ Cancellation Question:

  • “To activate a new gotv”
  • “I subscribed My DSTV three days ago, but I am seeing a notification of 4 viewing days left I don't know why”
  • “Activation of subscription”

Product/ Service Question:

  • “My dstv not working but already paid”
  • “Reconnect my gotv supa+.”
  • “Reconnection”

Payments and Charges Question:

  • “My payment is yet to be activated”
  • “Made payment but got disconnected”
  • “To change the payment date”

Shipping and Delivery Question:

  • “I didn't get the package I subscribe for”
  • “Need to lower my dstv package”
  • “I want to downgrade my package”

Request for Information Question:

  • “I want to confirm if my subscription has finish or not because I didn't receive message that it has due and I was unable to watch dstv right now”
  • “Wanna complain about my DSTV”
  • “Concerning showmax”

Return/ Replace Question:

  • “To change my subscription package”
  • “I want to change my plan”
  • “I want change my dstv card from Botswana to RSA so I'm asking is that possible and will it work?”

Staff Question:

  • “Dstv serviced”
  • “Disgusted with the service”
  • “Services”

Refund Question:

  • “For refund”
  • “R200 refund”

Cards Question:

  • “Update my router cimcard”

Other Question:

  • “No stations is showing after pamw”
  • “Paid for my Dstv and it's not reflecting”
  • “Error in my dstv”

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