Reply by DriveTime Nov 16, 2015

Hello Joy, thank you for your review and for bringing this to our attention. Please accept our sincere apologies for the inconveniences you have encountered. Upon review, we see you are working with our team to reach a resolution. If you have any additional questions or concerns, please don’t hesitate to reach out to our Customer Relations department at 888-290-0148. Sincerely, Customer Relations

Please let me know if you have any questions. Thanks in advance!!
Author's
Parker, Colorado
0 comments
Resolved

Sales experience was smooth, placed in car I wanted.Aftercare with warranty and customer relations a nightmare.

Car trouble a month after getting it. Covered under warranty but have been lied to, multiple people offering multiple solutions, none of which actually happen. Car sat in repair facility for multiple weeks, no help with rental car except for offer of reimbursement even after I explicitly and clearly explained that I simply don't have the money to keep spending on rental cars with a car payment ; after 2 weeks they said they would direct bill rental, but aren't, after the fact. One person told me they would suspend my payments while car in shop, found out later not true and now past due.

Used part provided for repair resulting in more problems with car, back into shop. Complaint filed with BBB, still no resolution or help.

When you ask for someone above customer relations you are told there is no supervision for customer relations.That's just asinine.

Review about: 2009 Pontiac G6.

I liked: Car, Sales process mostly.

I didn't like: Customer relations, Warranty.

Review #733265 is a subjective opinion of a user.

1.6
Staff
Location
Customer service
Diversity of Products or Services
Product or Service Quality
Warranty
Website
Insurance Quality
Price Affordability
Interest Rate
PRODUCT OR SERVICE Drivetime Repair
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Deliver product or service ordered

Had an Experience with DriveTime?

Write a review

You May Also Like

Saxton 4x4 - Lying, Cheating Cowboys & Complete Amateurs Saxton 4x4 "...The Range Rover I purchased from them was my dream car, which has very quickly turned into a complete nightmare..." Read more Coachmen Rv - What did i get myself into Coachmen Rv "Nothing like the thrill of buying a new 2015 Coachman Mirada 35 LSF 1f66f5dy6foao4474, What a rotten experience we have been through' It all started with Collier RV in Rockford'..." Read more 2017 Winnebago Industries Micro Minnie 2106ds Rv Review Winnebago Industries "We purchased one of the towable units, model 2106DS. We chose Winnebago because of their reputation and being a longstanding company in the industry. We figured they were doing something..." Read more Coachmen RV - Brookstone 378RE and Mid-State RV in Byron, GA Coachmen Rv "After purchasing a 2016 Coachmen 378RE, the following quality concerns with the manufacturer and the dealer were discovered. • Coachmen RV has an ineffective quality program. • Coachmen RV warranty resolution process has not..." Read more Lexus - Front driver and passenger leather seats are cracking. Lexus "The driver and passenger in my 2013 RX 350 Lexus starting cracking in December 2016. The beginning of January 2017 I took the car to Lexus of Palm Beach for..." Read more Union Trade Company Humanitarian Charitable Foundation - Union Trade Company - Straphon Eubanks - Swift Fraud & Deception Union Trade Company Humanitarian Charitable Foundation "This horrific financial matter began approximately 6 months ago and involved a financial instrument (SBLC) supplied by Mr John S Diak to Union Trade Company. Union Trade Company owns another..." Read more CLASS ACTION LAWSUIT AGAINST ACORN STAIRLIFTS Acorn Stairlifts "If you own an outdoor Acorn stairlift, an Acorn 130 or 180 from 2014 or newer you can qualify to be part of a class action lawsuit against Acorn Stairlifts...." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more