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What Their Customers Are Saying ?

DriveTime - Great job to Franklin for staying past closing to finish my deal

DriveTime
Franklin & Donte in Garland went above and beyond their job duties to ensure I left very happy & satisfied. I will be sure to tell everyone I know how DriveTime treats customers and even though my credit was horrible I was never made to feel bad and was treated with respect and treated like a customer. Great job to Franklin for staying past closing to finish my deal. Thank you.  Michael of Dallas, TX

DriveTime - I am very happy with my purchase

DriveTime
Salesman really helped me find what I wanted. I am very happy with my purchase and I will definitely be recommending my friends to this dealership. They even made my payment options better for me. I prefer that it be taken out of my pay so it's less hassle for me.  Quawnea of Millen, GA

DriveTime - Happy and completely satisfied

DriveTime
My salesman Jeff was incredible.  He greeted me at the door; introduce me to his manager, and ensured me that everything would be fine. I gave my information from the website, I show him the car I wanted from the website. And without any runaround or procrastination I left in about a two hour frame with my new car (2011 Nissan Juke). Happy and completely satisfied.  Kelly of Pensacola, FL
DriveTime's reply to:

Hello, Thank you for taking the time to write a review. I am sincerely sorry for any frustration you have experienced due to these repair concerns. I want to assure you that any miscommunication was unintentional and that we want to assist our customers as best as...
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DriveTime's reply to:

Hello, Thank you for reaching out to us with your concerns. I am sorry to hear that you experienced repair concerns with your vehicle so close to your original purchase date. For situations like yours, we rely upon the initial 30 days/1,500 miles limited warranty and...
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Product
#1040342
DriveTime's reply to:

Hello Dante, Thank you for providing feedback about your experience at DriveTime. I am saddened your experience has given you a less than stellar feeling about DriveTime. I would like the opportunity to address our approval process, please know that we try our best to...
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I didn't like
  • Overinflated prices over value of vehicle
  • High interest rate
  • Down payment bait and switch
#1037461

Service Review

DriveTime
#623695
No words other than, worst experience ever. The customer service reps are rude, the sales people are liars and so much more. Never again will I do business with t this company.
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DriveTime's reply to:

Hi Daniel, I appreciate you taking the time to leave feedback regarding your recent interaction with DriveTime. I am truly sorry to hear that you decided to part ways with our company, and I want to sincerely apologize for any inconvenience or frustration that you are...
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Product
I didn't like
  • Being lied to
#1036411
I absolutely loved my experience at DriveTime! I drove my car (2015 Hyundai Accent) off the lot within just a few hours. I worked with Evan and he was an absolute pleasure to work with. I would definitely recommend DriveTime to anyone that is in the market for a new...
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#1044304
DriveTime's reply to:

Hello Chris, Thank you for taking the time to write a review about your DriveTime experience. I am sincerely sorry to hear that you are experiencing concerns with your vehicle. Please know that our goal is to ensure customers are pleased with their vehicle. To help...
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#1035145
DriveTime's reply to:

Hello Mattie, Thank you taking the time to provide feedback. I am sorry hear about the level of customer service you received. Please know, at DriveTime, our company policy for the purchase of a vehicle is that either the buyer or the co-buyer (if applicable) must have...
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I didn't like
  • Customer service
#1032870
DriveTime's reply to:

Hi Kimberly, Thank you for taking the opportunity to leave a review. I am happy to hear that you are enjoying your vehicle, however it is truly unfortunate to hear that you are dissatisfied with your loan terms. DriveTime understands that many consumers are weary about...
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Product
#1032201
DriveTime's reply to:

Hi Michaela, Thank you for taking the time to provide feedback about your DriveTime experience. I am saddened to hear that you are dissatisfied and would like the opportunity to address. I understand that you have incurred maintenance expenses on the vehicle and you...
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I didn't like
  • Dont inspect the cars and dont stand behind the product
#1029793

Contact DriveTime

Headquarters Address:
DriveTime Automotive Group, Inc.
1720 W. Rio Salado Pkwy Tempe
Tempe, AZ 85281
Phone:
(888) 418-1212
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DriveTime Most Helpful Reviews

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DriveTime's reply to:

Hi Janet, Thank you for taking the time to leave a review. I am deeply sorry to hear that you are unhappy with your purchase thus far due to the engine issues you encountered shortly after sale. Please know that we attempt to avoid situations such as these by...
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Product
#1028080