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What Their Customers Are Saying

From the time I was greeted at the door to the time I purchased my vehicle (2013 Chevrolet Spark) my experience was EXCELLENT!!! I have never had such an experience with car dealerships like this one. They made you feel like you were part of the family. No high pressure sales tactics! No unexpected fees added to your contract without showing you options! Everyone was so nice. They would greet you when they saw you! Would highly recommend... Read more

Went to the Montclair location and was assisted by Josh. He was very friendly and helpful. The car I was looking for was located at another location and Josh worked hard on getting it and going over everything. I will be happy to recommend DriveTime to friends and family. Brian of Anaheim, CA Read more

They were very friendly and helpful. They went beyond anything I would have expected. I will go back and tell my friends and family about them. They even included my children in the experience and both of them enjoyed their time there and my son said he will come back to them for his first car. Leia of Old Town, FL Read more

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Hello James, Thank you for taking the opportunity to leave your review. Here at DriveTime, we appreciate all forms of feedback, as it aids us in improving our overall customer experience. I want to sincerely apologize if you were not entirely satisfied with the vehicle you had originally purchased, as well as the down payment options for the Chevrolet Silverado you had chosen afterward. Please know that our vehicle inventory on our website... Read more

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From the time I was greeted at the door to the time I purchased my vehicle (2013 Chevrolet Spark) my experience was EXCELLENT!!! I have never had such an experience with car dealerships like this one. They made you feel like you were part of the family. No high pressure sales tactics! No unexpected fees added to your contract without showing you options! Everyone was so nice. They would greet you when they saw you! Would highly recommend... Read more

Hello, Thank you for taking the opportunity to provide your feedback. I am deeply sorry to her that you are dissatisfied with your overall experience due to the pricing concerns and total loss/GAP coverage issues that you mentioned. I would like to first address your concerns regarding our pricing. Please know that DriveTime does not compete on price, nor do we hide it. We are the nation's largest dealer that specializes in helping people... Read more

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Went to the Montclair location and was assisted by Josh. He was very friendly and helpful. The car I was looking for was located at another location and Josh worked hard on getting it and going over everything. I will be happy to recommend DriveTime to friends and family. Brian of Anaheim, CA Read more

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They were very friendly and helpful. They went beyond anything I would have expected. I will go back and tell my friends and family about them. They even included my children in the experience and both of them enjoyed their time there and my son said he will come back to them for his first car. Leia of Old Town, FL Read more

Hello Jude, Thank you for reaching out to us with your concerns. I apologize that you were dissatisfied with DriveTime and your vehicle. While we provide the opportunity for our customers to return their vehicle, there are certain stipulations that must be met in order to take part of the Vehicle Return Period. For our financed customers, the vehicle must be returned within the first five (5) business days and the vehicle cannot have been driven... Read more

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Hello, Thank you for allowing us the opportunity to address your concerns. I certainly do apologize that you are experiencing mechanical concerns with your vehicle and I would like to address some of the points that you had mentioned in your review. I can understand how frustrating it can be when mechanical repairs are needed. At DriveTime, we pride ourselves on providing both affordable and reliable vehicles to our customers. For this reason,... Read more

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My salesman went above and beyond to get me in my new car. He did a wonderful job. I will recommend anyone I know looking for a new car to visit my salesman. They stayed later just to help me. Sherell of Bartlett, TN Read more

Hello, Thank you for taking the time to write a review about your DriveTime experience; I appreciate this opportunity to address your concerns. I truly and sincerely apologize that you have become dissatisfied due to pricing and payments. I want to assure you that as the nation’s largest pre-owned vehicle dealership, we are transparent with how we price our vehicles and our loans. When it comes to approval, we definitely want to find the right... Read more

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Hello Marissa, Thank you for taking the time to leave your review. I am truly sorry to hear you are displeased with the terms of your loan. I want to apologize for any frustration this may have caused you. Regarding the recalls you had mentioned, I sincerely apologize for any miscommunication that may have occurred. At the time of sale, we provide each customer a SaferCar.gov acknowledgement form in order to ensure that they are made aware of... Read more

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