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What Their Customers Are Saying ?

DriveTime - Definitely Impressed

DriveTime
Definitely impressed by the entire DriveTime performance and the ease of buying a car at DriveTime. Each time I bought a car at DriveTime has been a wonderful experience! Keep up the good work! Looking forward to buying my next vehicle from you also. Billy of Killeen, Texas

DriveTime - They Will Go All Out to Help

DriveTime
Great people. They will help you get into a car that you will love. They will get you financing at a reasonable price and help you find the car that you are looking for. They will go all out to help you out. Jason of Amelia, Ohio

DriveTime - Cool Customer Service

DriveTime
The website of DriveTime was easy to use and I really think I will be using it often. The instructions were easy and I really was happy with it, and I can't wait to use the service again. What a way to make paying your car payments. Thank you for your cool customer service. Tamara of Corpus Christi, Texas
DriveTime's reply to:

Hi Daniel, I appreciate you taking the time to leave feedback regarding your recent interaction with DriveTime. I am truly sorry to hear that you decided to part ways with our company, and I want to sincerely apologize for any inconvenience or frustration that you are...
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Product
I didn't like
  • Being lied to
#1036411
DriveTime's reply to:

Hello Chris, Thank you for taking the time to write a review about your DriveTime experience. I am sincerely sorry to hear that you are experiencing concerns with your vehicle. Please know that our goal is to ensure customers are pleased with their vehicle. To help...
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#1035145
DriveTime's reply to:

Hello Mattie, Thank you taking the time to provide feedback. I am sorry hear about the level of customer service you received. Please know, at DriveTime, our company policy for the purchase of a vehicle is that either the buyer or the co-buyer (if applicable) must have...
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I didn't like
  • Customer service
#1032870

Service Review

#623695
No words other than, worst experience ever. The customer service reps are rude, the sales people are liars and so much more. Never again will I do business with t this company.
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DriveTime's reply to:

Hi Kimberly, Thank you for taking the opportunity to leave a review. I am happy to hear that you are enjoying your vehicle, however it is truly unfortunate to hear that you are dissatisfied with your loan terms. DriveTime understands that many consumers are weary about...
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Product
#1032201
DriveTime's reply to:

Hi Michaela, Thank you for taking the time to provide feedback about your DriveTime experience. I am saddened to hear that you are dissatisfied and would like the opportunity to address. I understand that you have incurred maintenance expenses on the vehicle and you...
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I didn't like
  • Dont inspect the cars and dont stand behind the product
#1029793
DriveTime's reply to:

Hi Janet, Thank you for taking the time to leave a review. I am deeply sorry to hear that you are unhappy with your purchase thus far due to the engine issues you encountered shortly after sale. Please know that we attempt to avoid situations such as these by...
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Product
#1028080
Hello Shannon, Thank you for taking the time to provide feedback regarding DriveTime. I am saddened that you are not satisfied with your purchasing experience. In regards to our pricing, please know we strive to be transparent as possible by placing them directly on...
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I didn't like
  • Ethics
  • Overinflated prices over value of vehicle
#1026648
DriveTime's reply to:

Hello Delores, Thank you for taking the time to provide feedback. I am saddened to hear that you had such a negative experience with your vehicle from DriveTime. Please know that we go to great lengths to ensure that this sort of situation does not happen. We inspect...
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Product
#1024075
DriveTime's reply to:

Hello Dirk, Thank you for taking the time to write a review about your DriveTime experience. I am sorry to hear that your previous vehicle had rust issues, and I especially apologize that your current vehicle is experiencing any repair concerns. I want to assure you...
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Contact DriveTime

Headquarters Address:
DriveTime Automotive Group, Inc.
1720 W. Rio Salado Pkwy Tempe
Tempe, AZ 85281
Phone:
(888) 418-1212
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DriveTime Most Helpful Reviews

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Hello, I appreciate you taking the time to bring this situation to our attention. I want to apologize for any frustration that these items have caused. To address your concerns with the key fob, please know that we provide the same keys at time of purchase as what we...
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