Drees Homes does not stand behind its buyer. While the quality of my home is good, they have been horrible to work with on major issues: (1) concrete drive started to peel and scale after living in my home for five months.
Jim T from the warranty team accused me of using salt chemicals on my drive (and told others) and proposed that I pay for a third of the cost to replace my drive. After the driveway got so bad and I brought up the fact that if someone were to slip and fall, the liability would not be mine, they agreed to tear out and replace the driveway. I was asked not to tell other neighbors because that meant there would be other driveways to replace (talk about shady); (2) unresolved flooring issues -- I made Drees aware of major flooring issues from day one and 14 months later, Drees, its in-house warranty team, Mannington Floors, Metro Carpets and my contractor have failed to own the issues or resolve them; (3) Buyer Beware! Don't close on your home until you are satisfied with everything.
Drees and its in-house warranty team will tell you to wait until the one-year warranty walk-through, knowing the only thing they will offer is to fix some of the nail pops in the drywall. There is clearly no respect for the homeowner and I wouldn't buy from them again or recommend them to anyone.
Product or Service Mentioned: Drees Homes Customer Care.
Drees Homes Cons: Customer service and running away from their commitments, Failure to back its buyer and do the right thing.