Contact Draper Customer Service

Customer service can be reached with an email to the applicable Draper email address if you prefer to communicate in writing. For general customer service questions or concerns, you can email communications@draper.com. People interested in the Draper Museum and need some information in this regard, email your request to archives@draper.com. Details about career opportunities can be requested in an email to hr@draper.com. For legal issues, contact customer service by emailing legal@draper.com.

You can discuss new ideas or concerns about current aspects with management at Draper headquarters. Make an appointment and visit the office at The Charles Stark Draper Laboratory, Inc., 555 Technology Square, Cambridge, Massachusetts 02139-3563, United States. Alternatively, if you can’t visit the office, compile a detailed document outlining your ideas or concerns and mail it to headquarters. One of the Draper customer service representatives will respond with an effective solution as soon as possible.

Draper customer service can be contacted by phone on Thursdays. The Thursday office hours are from noon until 4:30 PM. Outside these operational hours, you can email your concerns or seek information about the company from the company’s customer service team. All emails are attended to, and an agent will respond. The website is also available 24/7, and you can request that an agent contact you there. You can also follow customer service on social media and message them there.

A popular way to contact customer service online is to use the Draper website to request that an agent come back to you. To use this facility, go to the website and navigate to the contact request form. Once you submit the form, one of the company’s support representatives will review it and provide you with an effective response as soon as possible. You can also send messages to customer service via LinkedIn, X, Facebook, Instagram, and YouTube.