Dr Jays Phone Numbers and Emails

Toll-Free Number:

  • (888) 437-5297
Send Message

Customer Service:

  • (858) 634-5595

Dr Jays Emails:

Customer Service
Orders and General Information
Media
Advertise, Corporate Communications, Marketing Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Dr Jays Website:

Dr Jays Help Center:

Corporate Office Address:

Dr Jays
853 Broadway
New York, New York 10003
United States

Other Info (opening hours):

Mailing Address:

7930 Arjons Drive, Suite D

San Diego, CA 92126


Hours:

Monday - Friday: 9 am - 11 pm (EST)

Saturday and Sunday: 11 am - 7 pm (EST)

More contact details

Dr Jays Rating Based on 2 Reviews

Rating details

2.2
more details
Advertised vs Delivered
Value for money
Price Affordability
Product or Service Quality

Rating stats

Rating trend

How Good is Dr Jays's Customer Service?

Wilver Pbk
Wilver Pbk
Feels Disappointed | Jul 14, 2023

Late parcel

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Wilver Pbk
Wilver Pbk
Feels Disappointed | Jul 10, 2023

The call was not answered and no call back they said that the parcel would arrive in 9 days but I haven't received my parcel

Read full quote

Summary of Dr Jays Customer Service Calls

85 TOTAL
CALLS
04:16 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dr Jays?

Shipping and Delivery Question:

  • “Didnt receive package”
  • “Haven't receive my package”
  • “Hi did you do shipping to Uk”

Return/ Replace Question:

  • “Returns”
  • “I need a return lable”
  • “About the item I return”

Activation/ Cancellation Question:

  • “Order was cancelled”
  • “They cancel my oder to see if they put my money back on my card”
  • “Cancel a shirt”

Request for Information Question:

  • “About order”
  • “Find out if they have a 5x winter coat”
  • “They said they needed to speak to me about an order”

Account Question:

  • “I forgot to add my phone number on a purchase I order”
  • “Need my information to log into account to pay my monthly bill”
  • “I'm a new customer and would like to set up a account so that I make a purchase”

Refund Question:

  • “Refund”

Cards Question:

  • “Credit card charge”

Payments and Charges Question:

  • “Im tryna place a order dont know the reasoms it not accepting payment”

Other Question:

  • “My order”
  • “Inquiring about sneakers I want to purchase”
  • “The call was not answered and no call back”

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