Dr Jays Phone Numbers and Emails

Toll-Free Number:

  • (888) 437-5297
  • Total calls: 53
  • Issues resolved: 2
  • Last call:

Customer Service:

  • (858) 634-5595

Dr Jays Emails:

Customer Service
Orders and General Information
Media
Advertise, Corporate Communications, Marketing Inquiries

Dr Jays Contact Information

Dr Jays Website:

Dr Jays Help Center:

Corporate Office Address:

Dr Jays
853 Broadway
New York, New York 10003
United States

Other Info (opening hours):

Mailing Address:

7930 Arjons Drive, Suite D

San Diego, CA 92126


Hours:

Monday - Friday: 9 am - 11 pm (EST)

Saturday and Sunday: 11 am - 7 pm (EST)

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Dr Jays Rating Based on 2 Reviews

Rating details

2.2
more details
Advertised vs Delivered
Website
Discounts and Special Offers
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Rating stats

Rating trend

Summary of Dr Jays Customer Service Calls

60 TOTAL
CALLS
04:16 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dr Jays Customer Service?

Shipping and Delivery Question:

  • “Hi did you do shipping to Uk”
  • “The size of my item”
  • “Shipping”

Activation/ Cancellation Question:

  • “They cancel my oder to see if they put my money back on my card”
  • “Cancel a shirt”
  • “Made 2 orders of the same and want to cancel 1 because the website never said thw 1st order went through so im stuck with 2 orders of the same”

Return/ Replace Question:

  • “I need a return lable”
  • “About the item I return”
  • “Return”

Request for Information Question:

  • “Find out if they have a 5x winter coat”
  • “They said they needed to speak to me about an order”

Payments and Charges Question:

  • “Im tryna place a order dont know the reasoms it not accepting payment”
  • “About order made forgot promo code and want to make a change”

Account Question:

  • “I'm a new customer and would like to set up a account so that I make a purchase”

Refund Question:

  • “Refund”

Cards Question:

  • “Credit card charge”

Other Question:

  • “My order”
  • “Cant get my order thru”
  • “Haven't receive my package”

About

Dr Jays Return Policy
IT'S IMPORTANT TO DR JAYS THAT THE USER OF WEBSITE IS COMPLETELY SATISFIED WITH THE CUSTOMER'S DRJAYS.COM MERCHANDISE. Dr Jays accept returns for up to 30 days after receipt of The Client's purchase. Return items must be sent back in their original packaging, with store tags attached. Sorry, but www.drjays.com cannot take back intimate items including underwear, swimwear, or bodysuits. When returning footwear, shoes must be placed inside of the manufacturer's shoebox, then inside of a separate shipping box. Do not write on the manufacturer's shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged. Fragrances may only be returned if they are still sealed in their original packaging. To send an item back to Dr Jays please enclose the DrJays.com invoice which arrived with The Client's package.
To read more: https://www.drjays.com/content/customerservice/returns.html
Dr Jays Delivery Policy
To read more: https://www.drjays.com/content/customerservice/shipping.html
Dr Jays Privacy Policy
It is important for The Customer to understand that Dr Jays use third party contractors to help Website operate Company's business, such as operating the server for the Site, performing delivery and shipping services, and sending postal mail and email, and may share The Client's information with these contractors for those limited purposes. Website generally require that contractors do not disclose personally identifiable information or use it other than as necessary to perform services for www.drjays.com Because Website care about The User's privacy, www.drjays.com will not give The Customer's personally identifiable information to third parties, such as marketers or retailers, for them to use to contact The User about offers or promotions of their own (other than, of course, in connection with the sale of Dr Jays's' business), unless The Customer allow Dr Jays to. If The Client of Dr Jays would like Website to share The Customer's personally identifiable information with third parties so that The User may receive these special offers and promotions, indicate that Dr Jays may do so at the point where The User of Website give The Company such personally identifiable information. Please note that changes to The User's preferences may not be effective immediately.
To read more: https://www.drjays.com/content/customerservice/privacy_policy.html
Dr Jays FAQ
DrJays.com is owned and operated separately from the DR JAYS' walk-in stores. While www.drjays.com carry many of the same brands and items as the stores, Company's selection and prices will not be exactly the same. Sorry, but if The Client of Dr Jays place The User's order online, The Customer's merchandise must be mailed back to Website for returns processing. The User will not be able to take it to one of the walk-in stores in The User's area. I just placed an order. Generally speaking, if The User order in the morning, Dr Jays can ship The Client's package later that day. If The User of company services order in the afternoon or evening, The Company won't be able to ship until the following day. There will be exceptions from time to time, but Website do Dr Jays's' best to ship all orders as quickly as possible. Please keep this in mind when selecting The Customer's delivery time frame. The Company do not ship or deliver packages on Saturday and Sunday.
To read more: https://www.drjays.com/content/customerservice/faq.html
Dr Jays Pros and Cons

Pros: Delivers fast

Cons: No full refund

Dr Jays reviews and complaints

Dr Jays is ranked 383 out of 2567 in Footwear and Clothing category

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