DR Horton Admits incorrectly installed roof, but still refuses to fix it.
I am a former US Marine Corps Combat Veteran, and bought my first home using my VA Loan from DR Horton approximately 2 years ago. What should have been one of the happiest times in my life for my young family and I has turned into our worst nightmare.
We have so many issues with our home I have almost lost count. Our roof leaks. Our AC and heater has broken twice already one time causing mold to grow out of our ceiling.
I have attached pictures of both the leaking roof and the AC that was installed so poorly that water was pooling in the duct work.
DR Horton even went so far as to admitted in an email that the roof on my home was installed incorrectly. After being provided proof they did it (see link) they still refuse to resolve the issue. http://imgur.com/a/UN5OY
Ultimately I hope this review keeps someone else from making the same mistakes we did and trusting "America's #1 Builder". As far as I am concerned they have been making America Terrible for over 35 years!
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|Advertised vs Delivered|
|Product or Service Quality|
What I liked
What I disliked
- Blaming us
- Lot of lip service
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