Dr Horton - Appalling quality and customer service

41 of 318 Dr Horton reviews

Supposedly we bought a "luxury" home, ie an Emerald division home in Los Angeles.Time and again, when we bring up quality issues with customer service and site supervisor, I was told I shouldn't expect anything else since there are "production homes".

In other words, same crews, same poor workmanship, just a higher price. More than 70 days after moving in, our list of outstanding items is growing, not shrinking. Lots of promises, items that require workers to come back 2 or 3 times to fix things, it almost seems intentional so that homeowners give up trying to address the issues. Examples: stairs not to code, gas sediment trap not to code, electrical outlet boxes throughout the house not secured properly, doors misaligned, chipped tiles, shower floors pooling water, poor paint workmanship, water heater installed in the path of cars, backyard door can be unlocked with a screwdriver.

The list goes on and on...and promises from Customer Service, if I even get an answer, remain just that - promises.

This review is a subjective opinion of a user.
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Reason of review:
Bad quality
Product or service
Emerald Homes Faircrest Project
Review category
Home Construction and Repair
review #844880
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41 of 318 Dr Horton reviews

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