Dr Dabber - Multiple Dr. Dabber AURA failures; $400 wasted while I am NOT
For the record, I was a big Dr. Dabber fan. I owned their Ghost. I owned 2 Lights. No issues.
I bought a Dr. Dabber Aura because of the magnetics. I liked it and ordered another so that I could have a spare. The one thing I did not like was that the first Aura came with a DEFECTIVE CHARGER. The charger is intermittent. When you connect the battery, the light might turn to red to indicate charging, or it might stay green and not charge, or setting the charger and battery down might change the state of the light. No issue. I was ordering another because I liked the magnetics, and I need a spare because of medical needs.
So, I ordered the another complete kit. A few weeks after starting to use the first pen, I noticed that the coils weren't heating up, and a black stripe developed on the lit power button, where part of the button no longer lit up. I changed the coil. The old coil wouldn't heat. The new coil glowed, but dimly. After a few uses, it stopped altogether.
I moved to the replacement pen. It worked fine. I figured that the battery was defective in the first pen. I ordered a replacement battery. Two days after placing the order for the new battery, the second pen developed the same issues that the first pen had. The black stripe appeared on the power button, and the coil will not heat. The charging unit was also flaky.
So, I now have two defective batteries with another on the way, two defective charging units, 8 atomizers that I can't use; close to $400 wasted.
If you try to call Dr. Dabber, you will get a recording telling you that they answer their phones at 9:00am, Mon-thru Fri. It's 8May16, Monday, at 9:55am.... and the message is still playing.
I wouldn't buy another failure of a Dr. Dabber product if my life depended on it. Seriously. The folks behind this product need to understand that MEDICAL USERS NEED RELIABLE PRODUCTS.
The only things reliable about the Dr. Dabber Aura are the defective power cables, and the failures documented above. The office staff of this company appear to be missing-in-action, making the COMPANY as unreliable as the product they hawk.
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|Product or Service Quality|
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What I liked
- Fact that i am no longer a dr dabber customer
What I disliked
- Anything about it at all
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