Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After using nothing but Dr Bronners soap on my body for over 19,000 days (from1970 until present, and my wife for 45 years, we got a bad batch. Thin, no scent, not sudsy, one gallon for over $60.00 I called.

I gave them the batch number, told them I have used no other soap since 1970, and expected a replacement.

They said without a sales receipt they would do nothing.

I asked them if they wanted the bad batch number, and the answer was If you insist, but it won't do any good.

I told them I bought the bad batch a few weeks before I ran out, and didn't save the receipt, since I have never had a problem before.

And basically it was "too bad".

After over 19,000 showers for me, 16,000 showers for my wife, and a diluted bottle in a pump jar on the bathroom sink and kitchen sink for over 50 years, I found another liquid Castile soap, that not only works as well as Dr. Bronners, but only costs $40 00 per gallon.

Every company is in the public service business, and this company doesn't care one bit about their customers.

User's recommendation: Stay away. If you get a bad batch, you're screwed.

Monetary Loss: $65.

Preferred solution: Full refund.

Dr Bronners Pros: Cleans well, Pleasant scent.

Dr Bronners Cons: Expensive and customer service sucks.

Location: 1225 Park Center Drive, Vista, California 92081, United States

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Dr Bronners Reviews

  1. 2 reviews
  2. 0 reviews
  3. 0 reviews
  4. 1 review
  5. 1 review
Dr Bronners reviews