This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
After using nothing but Dr Bronners soap on my body for over 19,000 days (from1970 until present, and my wife for 45 years, we got a bad batch. Thin, no scent, not sudsy, one gallon for over $60.00 I called.
I gave them the batch number, told them I have used no other soap since 1970, and expected a replacement.
They said without a sales receipt they would do nothing.
I asked them if they wanted the bad batch number, and the answer was If you insist, but it won't do any good.
I told them I bought the bad batch a few weeks before I ran out, and didn't save the receipt, since I have never had a problem before.
And basically it was "too bad".
After over 19,000 showers for me, 16,000 showers for my wife, and a diluted bottle in a pump jar on the bathroom sink and kitchen sink for over 50 years, I found another liquid Castile soap, that not only works as well as Dr. Bronners, but only costs $40 00 per gallon.
Every company is in the public service business, and this company doesn't care one bit about their customers.
User's recommendation: Stay away. If you get a bad batch, you're screwed.
Monetary Loss: $65.
Preferred solution: Full refund.
Dr Bronners Pros: Cleans well, Pleasant scent.
Dr Bronners Cons: Expensive and customer service sucks.
Location: 1225 Park Center Drive, Vista, California 92081, United States
Thank You for Your Reply! We are processing your message.