The company has established a toll-free helpline, (800) 727-7422, where clients can request general user support from the customer care team. Individuals contacting the team for specific purposes can call the Down East Magazine phone number (800) 766-1670 during operational hours. The topics for inquiries include subscription management, address updates, delivery issues, purchases, and digital access problems. For media or advertising inquiries, the dedicated phone number is (207) 594-9544 to speak to the respective agent.
There are several options available for written communication with the agents. For contacting the editors, use the emails editorial@downeast.com and downeast@cdsfulfillment.com. Those who want to discuss privacy issues and inquiries with the respective agents can email legaldepartment@downeast.com. For advertising inquiries, contact Down East Magazine’s customer service at advertising@downeast.com. Lastly, clients with queries about the website or digital products send an email to online@downeast.com. Once you send an email, wait for two to three working days to receive the response. Also, it is recommended that only one email is sent concerning the matter.
For in-person assistance from the agents at the corporate office, visit the Down East Magazine address: 680 Commercial Street, Rockport, Maine 04856, United States. To avoid any inconvenience upon visiting, it is best that you book a prior appointment in the department of your concern and confirm the availability of the respective agent. When sending written correspondence, provide all relevant information so the support team can resolve your issue.
The company's official website offers several options for online assistance. For instance, it features a Subscriber Dashboard where users can conveniently manage their subscriptions, update their address, renew subscriptions, and perform other relevant operations. Those seeking to resolve a specific query or concern can visit Down East Magazine’s Customer Service page for answers to common questions regarding subscriptions, digital access, and more. If the issue is specific and requires assistance from the agent, submit your request via call or email, or message them on Facebook, X, Instagram, or Pinterest during working hours.
