Contact Dossier Perfumes Customer Service
How to Reach a Person at Dossier Perfumes
Verified Contact Information
Customer Service Number:
-
1-646-291-9505
Customer Service:
-
1-201-844-8532Mobile App
Customer Service:
constantin@dossier.co
Mobile App
help@trydossier.com.au
Office in Australia
help@trydossier.ca
Office in Canada
Legal:
Dossier Perfumes Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Dossier Perfumes Phone Number
1 (646) 291-9505
Average Calls duration
1 minute
Most Popular Dossier Perfumes Email Address
constantin@dossier.co
Issue Resolution Rate
Low (2% reported full resolution)
Dossier Perfumes Customer Service Rating
2 out of 5
Overall Customer Sentiment
Mostly dissatisfied
Dossier Perfumes Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Dossier Perfumes Phone Number | 1 (646) 291-9505 |
| Average Calls duration | 1 minute |
| Most Popular Dossier Perfumes Email Address | constantin@dossier.co |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Dossier Perfumes Customer Service Rating | 2 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Activation/ cancellation, shipping and delivery |
| Prepare before the call to Dossier Perfumes | Email, phone number or address or zip code |
Contact Information
Dossier Perfumes Website:
Dossier Perfumes Help Center:
Corporate Office Address:
13 Scents Inc.
4 World Trade Center, 150 Greenwich Street
New York,
New York
10007
United States
Other Info (opening hours):
Other Location:
Attn: Mobile App
150 Greenwich St Fl 29
New York, NY 10007
Summary of Dossier Perfumes Customer Service Calls
75
TOTAL
CALLS
CALLS
01:19
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dossier Perfumes?
Payments and Charges Question:
- “Charge”
- “Charged for unknown transaction”
- “Do not want the monthly charge or perks!!! How to cancel this now-”
Activation/ Cancellation Question:
- “Trying to cancel my subscription”
- “Cancel subscription that I didn’t want”
- “Cancel subscription”
Refund Question:
- “Refund”
- “Need refund”
- “Refund on Subscription”
Shipping and Delivery Question:
- “Undelivered product”
- “Missing item”
- “Package delivered to wrong address”
Account Question:
- “I did not sign up for a subscription at all. $39.90 is coming out of my account each month. I tried to cancel a month ago but they are still billing me.”
- “Subscription issues”
- “Taking money out of account but want let me get my free perfumes”
Return/ Replace Question:
- “Change address”
- “To address some changes”
Product/ Service Question:
- “I haven’t received products and just realized I’ve been being charged since march”
- “Broken sample”
Request for Information Question:
- “Discuss my account”
- “Request refund”
Cards Question:
- “Card balance”
Staff Question:
- “Customer service”
Other Question:
- “My mone”
- “Vvv”
- “Unable to get email reply”
Compare Dossier Perfumes Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Dossier Perfumes