Door Conversions South Bay - Product misrepresented; no customer service; refund denied

They were friendly, local (in Campbell), and their hand-forged, hinged-glass wrought iron front doors were just beautiful.

We decided to start with our side lights, as they advertised windows with metal work and screens so you could open them to get a nice breeze.

Yale, their salesman, came to our house where we showed him exactly what we wanted, from their The Metal Series brochure, including the design of the metal work. I even provided him with a picture.

We were then emailed a quote and gave them our $2700 deposit, but found out that the door inserts would be made in Mexico (so much for local craftsmanship).

We were also informed that they could only send in an order when they had reached a certain number, so we would have to wait many more weeks than originally promised.

MONTHS later, when we were informed that our inserts had finally arrived, we met with Jodie at their warehouse. Our inserts had no wrought iron in them at all they were just metal framed windows. Jodie informed us that our contract stated wed ordered the Sonata model, which has no wrought iron. We told her that the only reason wed contacted their company was BECAUSE of their wrought iron doors, and that Id provided Yale with a picture of exactly what we wanted.

We didnt have any idea what the Sonata model even meant. We asked that Yale get in touch with us to correct the error, and the months long skirmish continued. We repeatedly requested that Yale contact us, which he never did. We met with Jodie again, and were told that our windows were too narrow for any wrought iron work.

This was patently ridiculous, as unless Yale had mis-measured, there was plenty of room for what we wanted (as Yale himself told us). Again, we requested that Yale meet or talk with us again, but still no contact.

Finally fed up, we canceled our order and requested our money back. We were told that we could only have $1000 of our deposit returned, as they had already ordered the inserts from Mexico.

We feel truly scammed and hugely disappointed. Would not recommend that ANYONE use this business.

Their products are NOT local, their customer service is non-existent, and their promises are not kept. Beware!