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Contact Donatos Pizza Customer Service

Donatos Pizza Phone Numbers and Emails

Toll-Free Number:

  • (800) 366-2867
Call customer service
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Investors/ Franchising:

  • (844) 455-0689

Donatos Pizza Emails:

Customer Service
General Info
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Donatos Pizza Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Donatos Pizza Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    49% phone 51% email
  • The best email to contact Donatos Pizza is custservice@donatos.com. 100% of customers use this email address to address their issues and concerns.

  • The best phone number to call Donatos Pizza is 8003662867. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Friday, while the shortest are on Sunday.

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PissedConsumer Club

Contact Information

Donatos Pizza Website:

Donatos Pizza Help Center:

Corporate Office Address:

Donatos Pizzeria, LLC
935 Taylor Station Road
Columbus, Ohio 43230
United States

Donatos Pizza Rating Based on 12 Reviews

Rating details

1.9
more details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

How Good is Donatos Pizza's Customer Service?

Denise W Ufm
Denise W Ufm
Feels Disappointed | Sep 30, 2024

I order my pizza lite baked ,lite sauce,no Ramada mix.and when I get my pizza it is burnt
I call donates to talk to.a manager and they get rude with you .this time I talked to alex.so I will not order from here ever again.

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Mckinley Fxm
Mckinley Fxm
Feels Neutral | Jul 31, 2024

Ok haven't heard back

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Scott G Geb
Scott G Geb
Feels Disappointed | Jan 03, 2024

Never could get ahold of any one a still haven’t. I haven’t heard anything from them no refund or anything no fee pizza nothin g I will not ever deal with them again 34.00 dollars out an some cold *** pizza

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Summary of Donatos Pizza Customer Service Calls

17 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Donatos Pizza?

Shipping and Delivery Question:

  • “Pizza not delivered”
  • “Haven't got my order”
  • “I never received my order days ago and spoke with a manager and havent got my refund been on this phone for hours and days and not getting no where but pissed”

Staff Question:

  • “Terrible service”

Refund Question:

  • “Refund”

Request for Information Question:

  • “Question regarding product”

Payments and Charges Question:

  • “Charged twice on a transaction”

Other Question:

  • “Points not added”
  • “Problem with my pizza”
  • “Bad experience”

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