The Doctor On Demand phone number to reach Member Support is 1-800-997-6196. You can call this helpline for clarification on what conditions they treat and to learn about available healthcare providers. You can also call this number whenever you have trouble connecting with a doctor or need to reschedule or cancel your appointment. The customer care advisors will also inform you about charges, refunds, or insurance coverage. If you want to file a complaint or share feedback, you can do so at 1-888-848-0103. The National Suicide Prevention Lifeline is available 24/7 at 1-800-273-8255. The Doctor On Demand contact number for Privacy Policy concerns is 1-855-431-5533.
The Doctor On Demand email address for customer service inquiries is support@doctorondemand.com. You can also reach the customer care representatives at support@includedhealth.com. To share your feedback or file a complaint, email it to feedback@doctorondemand.com. If you are interested in a partnership with the company, you can learn more about the requirements and benefits at partnerships@includedhealth.com. The Sales team is available at dodsales@doctorondemand.com. To report the website accessibility problems, contact the customer support agents at accessibility@includedhealth.com. Doctor On Demand contact email for the Privacy Policy questions is privacy@includedhealth.com. To get in touch with the Media Relations team, write to press@doctorondemand.com. Press inquiries can also be sent to press@includedhealth.com.
The Doctor On Demand headquarters address is Doctor On Demand, Inc., 600 California St., Suite 15-019, San Francisco, California 94109, United States. You can mail your correspondence to Included Health, Inc., 1 California Street, Ste. 2300, San Francisco, CA 94111. This address is appropriate for information requests and official documentation. You can also send your complaints, suggestions, and general feedback to this office for the customer service team to handle. Questions about charges or insurance coverage can also be discussed with the company’s representatives via mail. The same Doctor On Demand address can be used for Data Protection requests and Privacy Policy-related matters.
The Doctor On Demand hours of operation for Virtual Primary Care visits are Monday to Friday from 8 a.m. to 5 p.m. local time. Note that the option is available only by appointment. If you need to access the Virtual Urgent Care, you can do so anytime, day or night, as it is operational 24/7. The estimated wait time is 10 minutes or less. The Virtual Behavioral Health visits hours are between 7 a.m. and 10 p.m. local time daily. The National Suicide Prevention Lifeline is available 24/7 for consultation and assistance. You can also contact the Doctor On Demand support via email if the issue is not urgent.
To contact the company’s customer service online, visit the Doctor On Demand website and click the About tab at the top of the homepage. Select the Contact Us option to check the available ways to get in touch with the Doctor On Demand customer care agent. Here, you will find the support phone numbers, email links, and mailing address to discuss your inquiry with the Help Center members. Click the email link and write your message to share your experience and suggestions or file a complaint.
To get the doctor’s online consultation, click the See a Doctor Now button on the main page and follow the provided instructions.
