Contact Distributel Customer Service

Email support is another way to access Distributel, where different issues have their specific Distributel email addresses. Support for general customer service questions is found at support@distributel.ca. General information may be requested via info@distributel.ca. For questions regarding legal and privacy, Distributel emails are accepted at privacy.officer@distributel.ca.
Questions on media or public relations can be forwarded to distributelpr@distributel.ca. When a customer suspects fraud or abuse, they can email Distributel at abuse@distributel.ca. Although the Distributel email is a convenient option, response times may vary, so it's best suited for non-urgent matters. Providing detailed information about the issue will help ensure a prompt and effective response.

The Distributel head office is 177 Nepean Street, Suite 300, Ottawa, Ontario K2P 0B4, Canada. Similarly, Distributel has an office in Quebec at 740 Rue Notre-Dame O, Montreal, Quebec, Canada. These Distributel offices are simply for administrative and corporate purposes. Therefore, all customer queries and communications can be sent to these offices. The Distributel mailing address is PO Box 71055 Laurier West PO, Ottawa, Ontario K2P 2L9. The documents can be mailed or even contacted directly for formal communication.

The second important feature of Distributel's customer service is online support. The Distributel website has a "Contact Us" section that offers access to various phone numbers for sales, customer service, and technical support. Customers can also visit the Help Centre for instant answers. The Help Centre is open 24/7 and has a library of commonly asked questions. It is thus perfect for solving basic problems or getting a deeper understanding of Distributel's services. In addition, the MyAccount portal is available to customers to handle their accounts online. They can then self-service regarding bill payments, account updates, or service changes.