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Contact Distributel Customer Service

How to Reach a Person at Distributel

Verified Contact Information

Toll-Free Number:

  • 1-877-810-2877
Call customer service
Send Message

Accessibility:

  • 1-888-895-3016

Legal:

  • 1-855-376-5423
    Privacy Inquiries

Sales/ Reservations:

  • 1-866-928-4465
    Distributel Wholesale

Distributel Emails:

Customer Service
General Info
Legal
Privacy Inquiries
Media
PR Inquiries
Report Fraud

Distributel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Distributel Phone Number
1 (877) 810-2877
Average Calls duration
5 minutes
Most Popular Distributel Email Address
support@distributel.ca
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
84% phone, 16% email
Common Reasons for Contact
Account, product/ service, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Distributel?

Most Popular Number:

(877) 810-2877
Total calls: 27 Last call: Apr 9, 2026

Customers can contact Distributel customer support for service, sales inquiries, technical problems, or legal issues through various avenues. The primary Distributel customer service number is 1-877-810-2877, and it operates Monday through Friday between 8 AM and 9 PM ET. Similarly, it is between 9 AM and 5 PM ET on Saturday and Sunday.
For accessibility concerns, Distributel phone numbers may be reached at 1-888-895-3016. Anyone can access them. Legal issues, including the line for privacy inquiries, can also be accessed by dialing 1-855-376-5423. Sales and reservations, such as wholesale, can be assisted using the Distributel phone number 1-866-928-4465. This way, there is an assurance that all customers are guided to the right resource depending on their particular situation.

Email support is another way to access Distributel, where different issues have their specific Distributel email addresses. Support for general customer service questions is found at support@distributel.ca. General information may be requested via info@distributel.ca. For questions regarding legal and privacy, Distributel emails are accepted at privacy.officer@distributel.ca.
Questions on media or public relations can be forwarded to distributelpr@distributel.ca. When a customer suspects fraud or abuse, they can email Distributel at abuse@distributel.ca. Although the Distributel email is a convenient option, response times may vary, so it's best suited for non-urgent matters. Providing detailed information about the issue will help ensure a prompt and effective response.

The Distributel head office is 177 Nepean Street, Suite 300, Ottawa, Ontario K2P 0B4, Canada. Similarly, Distributel has an office in Quebec at 740 Rue Notre-Dame O, Montreal, Quebec, Canada. These Distributel offices are simply for administrative and corporate purposes. Therefore, all customer queries and communications can be sent to these offices. The Distributel mailing address is PO Box 71055 Laurier West PO, Ottawa, Ontario K2P 2L9. The documents can be mailed or even contacted directly for formal communication.

The second important feature of Distributel's customer service is online support. The Distributel website has a "Contact Us" section that offers access to various phone numbers for sales, customer service, and technical support. Customers can also visit the Help Centre for instant answers. The Help Centre is open 24/7 and has a library of commonly asked questions. It is thus perfect for solving basic problems or getting a deeper understanding of Distributel's services. In addition, the MyAccount portal is available to customers to handle their accounts online. They can then self-service regarding bill payments, account updates, or service changes.

PissedConsumer Club

Contact Information

Distributel Website:

Distributel Help Center:

Corporate Office Address:

Distributel Communications Limited.
177 Nepean St. Suite 300,
Ottawa, Ontario K2P 0B4
Canada

Other Info (opening hours):

CUSTOMER SERVICE HOURS:

Monday - Friday: 8am - 9pm (ET)

Saturday - Sunday: 9am - 5pm (ET)


TECHNICAL SUPPORT HOURS:

Monday - Sunday: 8am - 12am (ET)


Mailing Address

PO Box 71055 Laurier West PO

Ottawa, Ontario K2P 2L9


Other Location:

740 Rue Notre-Dame O,

Montreal, Quebec CA

More contact details

Summary of Distributel Customer Service Calls

27 TOTAL
CALLS
05:26 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Distributel?

Payments and Charges Question:

  • “Set up a payment”
  • “Payment method”
  • “Billing and payment adjustment”

Product/ Service Question:

  • “Internet connection interruption.”
  • “No network connection on my wifi”
  • “Technician visit”

Account Question:

  • “Account closure”
  • “I can't get into the online”
  • “Forgot wifi code to put on new phone”

Staff Question:

  • “My service”
  • “Sinternet service not working”

Return/ Replace Question:

  • “To change a payment”

Shipping and Delivery Question:

  • “Delay instalment”

Request for Information Question:

  • “To request stop payment until the 20 of july”

Other Question:

  • “Inquiries”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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