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Contact Distributel Customer Service

Distributel Phone Numbers and Emails

Toll-Free Number:

  • (877) 810-2877
Call customer service
Send Message

Accessibility:

  • (888) 895-3016

Legal:

  • (855) 376-5423
    Privacy Inquiries

Sales/ Reservations:

  • (866) 928-4465
    Distributel Wholesale

Distributel Emails:

Customer Service
General Info
Legal
Privacy Inquiries
Media
PR Inquiries
Report Fraud
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How to Contact Distributel?

Most Popular Number:

(877) 810-2877
Total calls: 19 Last call: May 20, 2025
author avatar
PissedConsumer Reporter

Customers can contact Distributel customer support for service, sales inquiries, technical problems, or legal issues through various avenues. The primary Distributel customer service number is 1-877-810-2877, and it operates Monday through Friday between 8 AM and 9 PM ET. Similarly, it is between 9 AM and 5 PM ET on Saturday and Sunday.
For accessibility concerns, Distributel phone numbers may be reached at 1-888-895-3016. Anyone can access them. Legal issues, including the line for privacy inquiries, can also be accessed by dialing 1-855-376-5423. Sales and reservations, such as wholesale, can be assisted using the Distributel phone number 1-866-928-4465. This way, there is an assurance that all customers are guided to the right resource depending on their particular situation.

Email support is another way to access Distributel, where different issues have their specific Distributel email addresses. Support for general customer service questions is found at support@distributel.ca. General information may be requested via info@distributel.ca. For questions regarding legal and privacy, Distributel emails are accepted at privacy.officer@distributel.ca.
Questions on media or public relations can be forwarded to distributelpr@distributel.ca. When a customer suspects fraud or abuse, they can email Distributel at abuse@distributel.ca. Although the Distributel email is a convenient option, response times may vary, so it's best suited for non-urgent matters. Providing detailed information about the issue will help ensure a prompt and effective response.

The Distributel head office is 177 Nepean Street, Suite 300, Ottawa, Ontario K2P 0B4, Canada. Similarly, Distributel has an office in Quebec at 740 Rue Notre-Dame O, Montreal, Quebec, Canada. These Distributel offices are simply for administrative and corporate purposes. Therefore, all customer queries and communications can be sent to these offices. The Distributel mailing address is PO Box 71055 Laurier West PO, Ottawa, Ontario K2P 2L9. The documents can be mailed or even contacted directly for formal communication.

The second important feature of Distributel's customer service is online support. The Distributel website has a "Contact Us" section that offers access to various phone numbers for sales, customer service, and technical support. Customers can also visit the Help Centre for instant answers. The Help Centre is open 24/7 and has a library of commonly asked questions. It is thus perfect for solving basic problems or getting a deeper understanding of Distributel's services. In addition, the MyAccount portal is available to customers to handle their accounts online. They can then self-service regarding bill payments, account updates, or service changes.

Distributel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Distributel is 8778102877. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Thursday.

  • People call Distributel mainly because of account, product/ service, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Distributel Website:

Distributel Help Center:

Corporate Office Address:

Distributel Communications Limited.
177 Nepean St. Suite 300,
Ottawa, Ontario K2P 0B4
Canada

Other Info (opening hours):

CUSTOMER SERVICE HOURS:

Monday - Friday: 8am - 9pm (ET)

Saturday - Sunday: 9am - 5pm (ET)


TECHNICAL SUPPORT HOURS:

Monday - Sunday: 8am - 12am (ET)


Mailing Address

PO Box 71055 Laurier West PO

Ottawa, Ontario K2P 2L9


Other Location:

740 Rue Notre-Dame O,

Montreal, Quebec CA

More contact details

Distributel Rating Based on 2 Reviews

Rating details

1.8
more details
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Reliability

Rating stats

Rating trend

Summary of Distributel Customer Service Calls

17 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Distributel?

Payments and Charges Question:

  • “Billing payment”
  • “Payments”
  • “They increase my payment I need to know why.”

Account Question:

  • “Account closure”
  • “I can't get into the online”
  • “Forgot wifi code to put on new phone”

Product/ Service Question:

  • “No network connection on my wifi”
  • “Technician visit”

Return/ Replace Question:

  • “To change a payment”

Shipping and Delivery Question:

  • “Delay instalment”

Request for Information Question:

  • “To request stop payment until the 20 of july”

Staff Question:

  • “Sinternet service not working”

Other Question:

  • “Inquiries”

Compare Distributel Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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