Discountmugs - Refuses to take exchanges or returns from dissatisfied customers!
I wanted black stemmed wine glasses to match some I have.The product I got looked CHEAP (though they were $10/glass), and the stem was a smoky grey transparent stem instead of a solid black I hoped for, and didn't match the ones I had at all.
I was very dissatisfied with the quality and stem color. I tried to return them, but they REFUSED. They only return if "defective". I felt the color was defective as it was NOT black, and they looked CHEAP, but they refused to accept them.
They said the stem was clearly see through on the photo (it didn't look like it to me or I wouldn't have purchased them as I wanted BLACK SOLID stem). I then asked if I could exchange for glasses that had solid black stems, which is what I thought I bought. They said I could not - they could only give me a 10% discount on the new glasses, and I had to keep the original ones. The glasses I bought were not engraved, so they could have been resold.
Here's a photo - does that look grey/transparent, or black to you?As you can see, stem does NOT look like their product photo!!
NEVER BUY FROM THEM!!!
More Review Details
|Value for money|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Discounts and Special Offers|
|Layout of Store|
|Diversity of Products or Services|
What I liked
What I disliked
- Customer service
- Poor workmanship
- False advertisement
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